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jjp
Level 7

Password Vault ERASED with August 2011 update!!!

The newest update to McAfee Security Center ERASED all of my passwords stored in the "Password Vault"!!!!! If anyone has any suggestions it would be greatly appreciated. I have already contacted McAfee customer support and (as you can tell from the excerpt I have attached) they are useless. Unless McAfee can fix this, I would say this is yet another example of the failed "security" protection McAfee claims to offer.

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McAfee Employee

Re: Password Vault ERASED with August 2011 update!!!

Hi jjp,

   The agent you spoke with probably had never heard of password vault because it was removed from the product with the 2010 release. I'm not sure why you just got that update.

Here is an FAQ article that contains a recovery utility and instructions. Hopefully, we'll be able to get your passwords back, but no, there is no password vault in the security suite anymore.

How can I access by Password Vault data after my McAfee Security products upgraded

and Password Vault is no longer available?: http://service.mcafee.com/FAQDocument.aspx?id=TS100894

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
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