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jaspers123
Level 7

Off problem with BT Net Protect + from McAfee

Routine update from BT, undating net protect + left both my laptop & desktops with serious problem.

New version on both machines has green tick and both appear to be protected.  However, try & start any type of scan, quick, full or targeted and both machines cring up scan window at 0% and never go beyond this point.  Furthermore, PC/Laptop completely lochs up and requires forced power down.

I'm not sure if they are even protected?

Any ideas??

I have Malware Bytes installed on both machine, full scan compelted & nothing noxious found.

I've downloaded free AV software on both and no viruses prsent (now uninstlled)

I must have removed, incl McA cleaning program, several times & done clean re-load's from BT's site.

Poor guy in india must be pulling his hair out - at least he's honest and doesn't have a clue!

0 Kudos
1 Reply
jaspers123
Level 7

Re: Odd problem with BT Net Protect + from McAfee

-----SHOCKING SPELLING IN MY OTHER ONE !! --------

Routine update from BT, updating net protect + left both my laptop & desktop with serious problems.

New version on both machines has green tick and both appear to be protected.  However, try & start any type of scan, quick, full or targeted and both machines bring up scan window at 0%, and never go beyond this point.  Furthermore, PC/Laptop completely locks up and requires forced power down.

I'm not sure if they are even protected? (in spite of green tick)

Any ideas?? ....both machines?

I have Malware Bytes installed on both machines, full scan completed & nothing noxious found.

I've downloaded free AV software on both and no viruses prsent (now uninstalled)

I must have removed, incl McA cleaning program, several times & done clean re-load's from BT's site.

Poor guy in india must be pulling his hair out - at least he's honest and doesn't have a clue!

0 Kudos