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Odd 're-start your computer now' activity after update.

Hello, I have been using McAfee NetProtect Plus for about 7 months & it is supplied by my ISP (BT Yahoo!). Today I had a major McAfee update & a pop-up appeared over the systems tray informing me of the update. I clicked the 'download & re-start your computer now' button on the pop-up & my laptop closed down. It then went into a hibernation mode & I had to manually shut it down (with the on/off switch) & start the computer up again. Usually the start-up is automatic after an update like this.

Has anyone else had this behaviour happen to them? 

Message was edited by: Daveski17 on 11/19/09 9:24 AM
10 Replies
btasm
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Message 2 of 11

Re: Odd 're-start your computer now' activity after update.

I've experienced a somewhat similar issue. After getting the popup update notice, and installing the update, when my home computer restarted, I lost - and still do not have - use of my keyboard on the affected computer. This occurred immediately after the computer restarted. I could not even type in my password for my user account (Vista). Moreover, the keyboard menue/device drive no longer lists my keyboard as an option. This is a real problem for me since I am now without a keyboard and have no way to reinstall it.

Message was edited by: btasm on 11/19/09 1:01 PM

Re: Odd 're-start your computer now' activity after update.

That's not good. I have a feeling my probem happened on the last McAfee update as well. I have no idea what is causing this phenomenon.

btasm
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Message 4 of 11

Re: Odd 're-start your computer now' activity after update.

I have sent an email to McAfee support today. Thus far no reply.

Re: Odd 're-start your computer now' activity after update.

I am sure they will get back to you eventually. I have been thinking about what happened with my computer & I have a feeling it happened with a Microsoft update once as well. So it may not be directly related to the McAfee update. I remember the last McAfee update because I posted about it, but I think it actually went OK. I have had this computer for about 17 months & this odd re-start activity has happened about 3 times I think. It may just be a glitch in my software. I will definitely watch for what happens in the next major McAfee update though. I have no idea how you could fix your problem of the keyboard not responding.

Dinz
Level 16
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Message 6 of 11

Re: Odd 're-start your computer now' activity after update.

Hi,

Did we try to unplug and replug the keyboard as it could even be a glitch at that time ?

Regards,

Dinesh K

Re: Odd 're-start your computer now' activity after update.


That has just reminded me, on Vista there is an 'On Screen Keyboard' (Accesories - Ease of Access Centre). Although I suppose it is no use if the mouse isn't working.

Re: Odd 're-start your computer now' activity after update.

I have an addendum to this episode. I have just updated Adobe's flashplayer to 10,0,45,2 (both for IE 8 & other browsers) & after updating for IE 8 I restarted the computer to check that it had updated & it went into sleep mode. I started it & re-started & it works OK. I think it had nothing to do with my McAfee AV & is a glitch that happens occasionally on  my computer. Interestingly it often seems to be related to Internet Explorer.  I think that it may be the fact that on the Vista start-up menu 'Re-start' & 'Sleep' are practically right next to each other & although I think that I have hit 'Re-start' I have probably actually clicked 'Sleep'.

In April this year I will have had McAfee installed on my computer for a whole year. I was told that McAfee is a terrible AV by many people & that I shouldn't use it. So far it has worked perfectly & is the best AV I have ever used, it also has one of the best firewalls I have ever seen. I have the utmost faith in it as an AV.

Re: Odd 're-start your computer now' activity after update.

I have just had a McAfee update & had to re-start my computer. Everything is fine. I'm pretty sure now that my McAfee AV has nothing to do with this occasional 'sleep mode' behaviour.  

Dinz
Level 16
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Message 10 of 11

Re: Odd 're-start your computer now' activity after update.

Hi daveski,

Glad that your issue is resolved and I appreciate your time to report it back to us.

Do report back if you have any issues on a new thread.

Cheers,

Dinesh K