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OLD HD gone.how do I installMcAfee on my new HD?

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The information on my laptop's HD was unrecoverable. Bought a virgin HD now how do i install the Mcafee program on my new laptop's HD.

Also I dont know remember which version I purchased. Thanks in advance.

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exbrit
Level 21
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Message 2 of 6

Re: OLD HD gone.how do I installMcAfee on my new HD?

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Just go to your account page:  Antivirus Software and Internet Security For Your PC or Mac | McAfee and log in, then download and install from there.

There is a chance that it will state that you have used up your license allotment - this would be because the software was never uninstalled from the old drive.

If that's the case, contact Customer Service by phone or online chat, it's free of charge see the link below.   They will free up the license if you explain the situation.

Toronto ▪ Canada
Volunteer Moderator - Consumer Products
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Use Advanced Search To Find Answers

Consumer Technical Support (alter Country @ top right as needed)

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exbrit
Level 21
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Message 2 of 6

Re: OLD HD gone.how do I installMcAfee on my new HD?

Jump to solution

Just go to your account page:  Antivirus Software and Internet Security For Your PC or Mac | McAfee and log in, then download and install from there.

There is a chance that it will state that you have used up your license allotment - this would be because the software was never uninstalled from the old drive.

If that's the case, contact Customer Service by phone or online chat, it's free of charge see the link below.   They will free up the license if you explain the situation.

Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
Use Advanced Search To Find Answers

Consumer Technical Support (alter Country @ top right as needed)

Consumer Customer Service (Accounts, Billing, Registration, etc.)
Anti-Spyware/Malware/Hijacker Tools


exbrit
Level 21
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Message 3 of 6

Re: OLD HD gone.how do I installMcAfee on my new HD?

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Depending on your account setup it may be possible just to click "Reinstall" on the computer shown there on the account page.

But as I said, any problems can be dealt with by Customer Service (not Technical Support in this particular instance).

k3tg
Level 14
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Message 4 of 6

Re: OLD HD gone.how do I installMcAfee on my new HD?

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Services and Support for Home and Office should be able to provide assistance should you need help.

Tom K3TG

McAfee Volunteer Moderator
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Re: OLD HD gone.how do I installMcAfee on my new HD?

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Just wanted to send a BIG TY for your help!! I have my laptop back and the McAfee is up and running.....Thanks Again

exbrit
Level 21
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Message 6 of 6

Re: OLD HD gone.how do I installMcAfee on my new HD?

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Glad you are OK now, good luck ;-)