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No updates - need to reiinstall every week

Good afternoon all,

Since McAfee never gets passed this screen .........

111

...... I need to delete and reinstall every week in order to keep my McAfee up to date.

Any suggestions on how to fix this bug ?

 

Thanks

11 Replies

Re: No updates - need to reiinstall every week

Good morning help desk.

Any one ?

Have a grant Sunday !
sarnia
Level 9
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Message 3 of 12

Re: No updates - need to reiinstall every week

Hi, I'm just a user like you but have used McAfee's Virtual Technician several times to solve problems, if you haven't used it you can find it as follows:-

Open your UI and click on 'My info' at the bottom right of the next page click on 'Get Help & Support'  Select 'Mcafee Support Website' at the bottom of the page.

Consumer Support will open in your browser, scroll down to the 'Virtual Technician' [NOT Virtual Assistant, you can use that later if needed ] click on 'Download & Run it'.

See if that resolves the problem.

All the best

Sarnia

Re: No updates - need to reiinstall every week

Good afternoon Sarnia,

Thanks you very much for your assistance.

Unfortunately the Virtual Technician did not fix the issue.

Have a great Sunday !

B

sarnia
Level 9
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Message 5 of 12

Re: No updates - need to reiinstall every week

Sorry it didn't fix it Bramster, perhaps it's  worth trying the other avenue through the 'Virtual Assistant'

Good luck

Sarnia

Re: No updates - need to reiinstall every week

Hi Sarnia,

McAfee worked on my system for an hr. After uninstalling they also ran a few other programms, then reinstalled, but it still did not work, then they ran some more programms and fiddled around. In the end it worked. When I asked what was wrong I got a vague answer, I assume they did not know either.

But I am very thankfull for all their time, effort, and the result. Thank you McAfee !!

Also this forum is ignored by the McAfee Staff on purpose. Their policy is not to help people who post problems here. I would suggest they close down this forum because creating a forum to ignore it is a bit crazy.

Re: No updates - need to reiinstall every week

@Bramster

Please follow the steps as per the article McAfee update issues on windows and see if it resolves the issue. Please update us on the status.

Regards
Siva

Re: No updates - need to reiinstall every week

Good afternoon Siva.

 

It seems you forgot to read the thread 

 

🙂

Re: No updates - need to reiinstall every week

@Bramster

Please let us know whether the steps had been performed as per the article in the previous thread. 


@sivasubramanian wrote:

@Bramster

Please follow the steps as per the article McAfee update issues on windows and see if it resolves the issue. Please update us on the status.

Regards
Siva


 

Re: No updates - need to reiinstall every week

Good fternoon. Can't you read what I wrote ?

 

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