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No longer getting DAT or software updates

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Just recently noticed that I am no longer getting any DAT or software updates for Mcafee Internet Security suite. My subscription is up to date and I did think it was a bug so tried turning off automatic updates and then turning it back on but it won't let me. Is there a work around for this?

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Message 2 of 15

Re: No longer getting DAT or software updates

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It is not uncommon to not receive a daily update in some instances, Holidays etc. However in your case, to not be updated since July?  First of all make certain you are current and up to date with all of your Windows Updates/Add-ons.

To include Internet Explorer, even if you elect not to use it. McAfee and other important programs require it to be,in order to function properly. Also make certain you have the latest Adobe Flash Player installed, pay close attention to the optional offers and uncheck.

By it being so long since last being updated, I am uncertain if running the MVT will resolve your issue? However you can try  http://mvt.mcafee.com/mvt/en-us/downloadindex.html.

If that fails to resolve your issues, you may find it beneficial to do a Uninstall/Reinstall. Remove your McAfee Software from your Control Panel/Programs and Features/Restart. Then run the McAfee MCPR Tool/Restart and go to your account and download/reinstall.

How To Uninstall/Reinstall McAfee Consumer Products EXCEPT Anti-Theft

Also before installing your Software, you may want to run Malwarebytes (Free) to make certain you have not contracted any Malware. Pay close attention to details in regards to keeping it (Free)  

All the Best,

CD

Cliff
McAfee Volunteer

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Message 2 of 15

Re: No longer getting DAT or software updates

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It is not uncommon to not receive a daily update in some instances, Holidays etc. However in your case, to not be updated since July?  First of all make certain you are current and up to date with all of your Windows Updates/Add-ons.

To include Internet Explorer, even if you elect not to use it. McAfee and other important programs require it to be,in order to function properly. Also make certain you have the latest Adobe Flash Player installed, pay close attention to the optional offers and uncheck.

By it being so long since last being updated, I am uncertain if running the MVT will resolve your issue? However you can try  http://mvt.mcafee.com/mvt/en-us/downloadindex.html.

If that fails to resolve your issues, you may find it beneficial to do a Uninstall/Reinstall. Remove your McAfee Software from your Control Panel/Programs and Features/Restart. Then run the McAfee MCPR Tool/Restart and go to your account and download/reinstall.

How To Uninstall/Reinstall McAfee Consumer Products EXCEPT Anti-Theft

Also before installing your Software, you may want to run Malwarebytes (Free) to make certain you have not contracted any Malware. Pay close attention to details in regards to keeping it (Free)  

All the Best,

CD

Cliff
McAfee Volunteer

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Re: No longer getting DAT or software updates

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Mcafee came already pre-installed on my Acer desktop PC. I followed the links but there is no link for Acer. As far as I am aware the only way to be able to reinstall would be to do a complete format of the C drive, is this correct?

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Message 4 of 15

Re: No longer getting DAT or software updates

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You should be able to access your Acer Account by opening your McAfee UI, and click on 'View Details' under ' Your Subscription' It should display (Active)  If you need to, copy your Acer Account Link to reinstall.

Also, there is no need to 'Reformat' C Drive.

Cliff
McAfee Volunteer
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Re: No longer getting DAT or software updates

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I've looked under the Mcafee ui and it says my subscription is active and new sub is due 15/10/2016. I have gone onto the Mcafee web site and by the look of it under "my products" I can reinstall the software from there. Would that be correct?

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Message 6 of 15

Re: No longer getting DAT or software updates

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That would be correct. However follow the Guidelines we suggested first in regards to Uninstalling/Reinstalling.

Then go back to your Account and Download/Install.

If you run into any difficulties, contact Technical Support as Colleague Ex_Brit suggested. Via Phone being more expedient.

As he mentioned in Post #6

All the Best,

CD

Cliff
McAfee Volunteer
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Re: No longer getting DAT or software updates

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Let us know if the problem is solved, thanks.

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Re: No longer getting DAT or software updates

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Hi guys. Been away for a couple of days but did a reinstall today. Had a small problem with the installer not downloading but that was because I was using Firefox, switched to Internet explorer and everything was fine. All downloaded and installed and my DAT files and everything are all up to date according to Mcafee.

I've got a feeling that what caused this was a program I was using for my gaming called Razer Cortex, it stops services in the background whilst gaming. I did notice last month that for some reason Windows Update had been switched off and thought it was this Razer Cortex causing it, never thought it might do the same to Mcafee so I no longer use it.

Up to know everything is working and I'm all up to date. Thanks for all your help and happy new year.

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Re: No longer getting DAT or software updates

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Glad you are OK now and thanks for the update.

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Message 10 of 15

Re: No longer getting DAT or software updates

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Glad to see you got it all sorted out

And a 'Happy New Year ' to you and yours...

All the Best,

CD

Cliff
McAfee Volunteer
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