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New version destroyed computer

I am confident in saying that the new version of McAfee Total Protection made my computer unusable.

I went through this twice, once it happened I restored a previous OS save but it happened again. Coincident with the new version of Total Protect. Opening a folder takes 80 seconds.

I used the removal tool but the problem remained. When I checked it turned out the McAfee software was still loading. I did another removal in safe mode and the problem went away.

I have previously spent three hours on the phone trying to figure out why McAfee blocks my backups - but no solution.

I have to sat that McAfee is way more problem than its worth. I also mention that the new version immediately identified a bunch og .PUPs that the older version did not. Gee thinks for wrecking my computer to tell me you weren't doing your job.

Nothing but trouble. It never found a virus in all the time I used it when VirsuTotal did!

t

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10 Replies
catdaddy
Level 20

Re: New version destroyer computer

The New (Lam) Next Generation Scanning engine uses both the Cloud/and Heuristic detections. Are you saying you attempted to remove the detections,or remove the software?

McAfee now has a *Pledge*, please read the following https://community.mcafee.com/message/432478#432478

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: New version destroyer computer

Successfully moved from Virus and Spyware Protection to General Discussion > Discussions

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: New version destroyer computer

I will ask our resident Tier 2.5 Technician/Engineer to add his insight to the discussion. Could you possibly provide the *Service Request Number* associated with your support session?

​  Could you lend your expertise to this discussion?

Cliff
McAfee Volunteer
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Re: New version destroyer computer

Catdaddy,

Service Request number is 484570-2172726090

I get weekly emails saying the blocked backups issue is still being reviewed, I think it is at Tier 2.5.

That said, there's not much point for me in solving the backup issue since the new version gets automatically installed and makes the computer unusable.

The workaround for the backup, in case anyone has the same problem, is to turn off real-time scanning for a period of time. For a WHS backup 15 minutes is enough, it just needs to get started. For a system image I think it has to be off for the whole backup.

Interestingly while turning off real-time doesn't improve the extreme slow performance the backups with real-time off and later on run at their normal speed.

To give an idea of how slow it gets, when typing I have to press shift and wait several seconds before pressing the letter or it doesn't capitalize.

I'd like to be able to use McAfee but I just can't.

Richard

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exbrit
Level 21

Re: New version destroyer computer

Obviously something is catching in the real-time process & causing the seize-up/slowness and that can only be sorted out by a Technician which hopefully will be soon.

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catdaddy
Level 20

Re: New version destroyer computer

Thank you for your invaluable input. If it should be the case that ​ is on his day off, and does not pick up this thread. I will bring this up as Topic of Discussion on our weekly Conference Call Monday. Selvan will be attending as well.

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: New version destroyer computer

Hi Richard

                   Actually I went ahead and brought it up;

3.  MarkR/Selvan  Issues with new version  CD

New version destroyer computer

Could you provide a Screenshot of the Version/Build?

Thank you

Cliff
McAfee Volunteer
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Re: New version destroyed computer

I'm afraid I can't. I had to remove Total Protection to use the computer. It was taking several seconds to type each letter for any input.

I should say that the on line support I received for the backup issue was extraordinary, over three hours on the phone. That said, it could have been 1.5 hours if the whole process of demonstrating the problem didn't have to be repeated for each call.

I suppose I could go back to a previous version of the OS and let the problem manifest itself again but that would be a lot of work and I'd only do it if I knew this was going to improve the product for a lot of people. For me I may just as well get another product and leave McAfee on the computers that seem fine with it.

Richard

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catdaddy
Level 20

Re: New version destroyed computer

If it is functioning properly on your other computers,That will be fine. Hopefully Selvan can determine what version it was by reviewing the Service Request number/Session.

Thank you.

Cliff
McAfee Volunteer
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