Well mcafee put anew GUI on for total protection it worked two days ago, but the latest update broke it. You are unable to click anything in the new GUI to launch the program. For example if i wanted to run a scan, i can put my mouse over the scan button it turns to a hand indicating clickable (see attached pic) and it wont click.i can click on the menu options in the pref icon when the listof program display and you click on them nothing comes up.
I can right click the mcafee icon in the taskbar and launch the program (see attached pic 2) the program starts up in the new GUI.
I am running windows 7 on a laptop and restored back to a week ago, the GUI was working again, but after auto update it broke again.
I didn't install anything only the mcafee update.
Any suggestions appreciated.
ps also tell mcafee the splash screen is awful and really annoying..... and they should drop it we dont need a big logo popping up everytime you start mcafee.
That is the New (Blue) GUI.Have you tried rebooting?In some instances this helps. Could you provide your Version/Build?
yes i have tried rebooting several times. i can not tell what version since the gui doesn't work cant get to about. is there another way i can try. but this update applied yesterday which broke the issue.
You could try going to your Control Panel/Programs and Features/Remove your McAfee software/Restart. Then follow up http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp Restart if asked.
Then go to your Account and Download/Reinstall.
Sometimes the software becomes corrupt, it happens.
thanks I was struggling since yesterday and spend the whole day tried vmt and preinstallation shield but did not solve the issue. i was about to gave up than i search in the support community and tried this solution and it worked.
you not only saved my time also my frustration to resolve the issue. Once again thanks a lot.