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sgc9191
Level 7

Need to put a file in Trusted Program Section

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Hello Mcafee Community,

       My Mcafee antivirus is deleting files without asking me to allow it or block it. It is currently listed as a quarantined item. If I try to restore it, the file keeps being sent back to the quaratine area without asking me again to allow it or block it. The files are Artemis!5F73FD0405E3, Artemis!ED9C86197C61, Generic.dx!tmr, and Artemis!8ED167EDBA7E. These files are not trogans. They are used as files for a game. Mcafee assumes that these files are trojans and immediately deletes them. Also, if I unstall Ccafee, the progam is able run normally. How am I able to put these files as a trusted program in Mcafee?

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jmckee
Level 10

Re: Need to put a file in Trusted Program Section

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I had the same experience with the recent DAT updates. See the following:


http://community.mcafee.com/thread/30629?start=0


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jmckee
Level 10

Re: Need to put a file in Trusted Program Section

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I had the same experience with the recent DAT updates. See the following:


http://community.mcafee.com/thread/30629?start=0


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sgc9191
Level 7

Re: Need to put a file in Trusted Program Section

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Alright I see. Thanks! this information is really helpful. When tech support checked it, how did they resolve the issue? did they update mcafee? In other words, how did let your file pass mcafee's firewall?

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jmckee
Level 10

Re: Need to put a file in Trusted Program Section

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It hasn't been fixed as yet.

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