cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Need attention of concerned authorities

Jump to solution

Hey !!

We are from Ukraine and before 2 months we have been hacked and all our data was on risk and were asked to pay 100 Bit coins which costed us around 1 Million USD , After that we were searching for the worlds best security and we found McAfee and after that incident we were not interested to take any risk in future so we decided to purchase McAfee and purchased from ROZETKA . Product link is    https://soft.rozetka.com.ua/72109077/p72109077/   , we purchased 20 in number as we have 20 PCs in the system and each Piece costed us 43432 UAH and 20 Pieces costed us 868640 UAH . Due to some system’s incapability we were not able to start over our systems and contacted mcafee for the same and was told that the things would not work and they have an option to provide the money back within 3 weeks , we said its ok but after that time also we are still contacting for the same issue and they still need time and every time they tell its under escalation and under high importance so requesting you to give some advice in this case , also as it was told that its not the common case that he had seen in his life .

So request you to provide opinion and what to do , Also after contacting the merchant we have been told to contact the vendor as they are just dealing with the sales part and they can not take return because of the nature of the product . Feeling. helpless as not seller nor vendor is helping in this issue .

Also please help us with the timeframe that would take to get it solved also to get an update over this issue .

1 Solution

Accepted Solutions

Re: Need attention of concerned authorities

Jump to solution

Hi @Sellebration 

We are sorry that you are unable to receive a refund. McAfee is a US company, subject to US law and laws of other countries in which it has business, and is unable to fulfill your support request. We have reason to believe that you are located in a country subject to US export restrictions, or your company is on a list of prohibited entities, either by the US or a foreign government agency. If you find your request is being denied in error, please send an email to export@mcafee.com

View solution in original post

1 Reply

Re: Need attention of concerned authorities

Jump to solution

Hi @Sellebration 

We are sorry that you are unable to receive a refund. McAfee is a US company, subject to US law and laws of other countries in which it has business, and is unable to fulfill your support request. We have reason to believe that you are located in a country subject to US export restrictions, or your company is on a list of prohibited entities, either by the US or a foreign government agency. If you find your request is being denied in error, please send an email to export@mcafee.com

View solution in original post

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community