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arjithretna
Level 7

Need Help regarding activation

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I had had to recover my computer to factor settings, my computer due to some error stating that the boot files were missing. i had mc afee installed in it. it has a year more of subscription left, and now when i re installed mc affee , using cd and downloaded from net, it says only one comp can use it at one time for the license. kindly help me out, the other computer lisence was taken for the same laptop, i just re installed it. need help asap

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exbrit
Level 21

Re: Need Help regarding activation

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Go to your online account page https://home.mcafee.com/secure/protected/login.aspx login using your email and password then go to your subscription and deactivate all computers shown in the list.

Then on your desktop, right-click the icon by the clock and select 'Verify Subscription'.

That should do the trick.

The reason this happens is because you never got a chance to uninstall McAfee normally which would in turn have deactivated that machine from the subscription.

Message was edited by: Ex_Brit on 24/02/12 6:51:07 EST AM
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exbrit
Level 21

Re: Need Help regarding activation

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Go to your online account page https://home.mcafee.com/secure/protected/login.aspx login using your email and password then go to your subscription and deactivate all computers shown in the list.

Then on your desktop, right-click the icon by the clock and select 'Verify Subscription'.

That should do the trick.

The reason this happens is because you never got a chance to uninstall McAfee normally which would in turn have deactivated that machine from the subscription.

Message was edited by: Ex_Brit on 24/02/12 6:51:07 EST AM
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arjithretna
Level 7

Re: Need Help regarding activation

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Sir,

i dont see any list or option to deactivate the computers. can ya help me out with that spot with a few scree shots or some links?

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arjithretna
Level 7

Re: Need Help regarding activation

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never mind sir, thanks a lot, i managed to do it. you are awesome

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exbrit
Level 21

Re: Need Help regarding activation

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That's great.  Glad I could help. ;-)

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