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Need HELP asap re: real time scanning!

I downloaded 2011 mcafee about 2 weeks ago. Suddenly yesterday, i kept getting microsoft security warnings, saying I was infected, and IE kept opening to an antivirus.net site saying i should purchase, etc...(which i did not) anyway..had a friend try and give me pointers. I was able to restore my computer to an earlier date, which allowed me to get back online and what not. I also downloaded microsoft security essentials and ran that. McAfee was showing no viruses, etc...

but now, my real time scanning will NOT stay on!!!
WHAT CAN I DO!?!?!?

16 Replies
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Message 2 of 17

Re: Need HELP asap re: real time scanning!

Hi Amyzinnc,


System Restore's are usual to mess with an Anti Viruses engine.


Please download McAfee Virtual Technician from here.


Good Luck.


(I would also Download Malwarebytes Free from malwarebytes.org, just to make sure you are free from infection.)


Thanks.


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Re: Need HELP asap re: real time scanning!

well all this was happening before I did the restore.......

what is virtual technician? What do i do with it?

and malware...that will walk me thru the download?

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Message 4 of 17

Re: Need HELP asap re: real time scanning!

Hi Amyzinnc,


Yes, McAfee Virtual Technician is a program that is dedicated to fixing problems with the McAfee products. (And it is created by McAfee)


Malwarebytes is just install, and then you run it.


Good Luck..


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Re: Need HELP asap re: real time scanning!

so i ran the virtual tech...and it says

problem - real time scanning off

fixed - registry entry problem (1 detected)

problem - missing files (2)

pending - engine out of date.

so obviouslly there are problems...what can i do??

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Message 6 of 17

Re: Need HELP asap re: real time scanning!

Hi Amyzinnc,

Can you take a screenshot?

MVT should fix the problems, if not you will have to wait till an expert comes along.

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Re: Need HELP asap re: real time scanning!

screen shot of what..the thing I just posted?

im doing the set up of malwarebytes now

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Re: Need HELP asap re: real time scanning!

ugh now it says the current database is not supported by this version of malware.   im so tired of always having problems with computers

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Message 9 of 17

Re: Need HELP asap re: real time scanning!

Hi,


In your next post, can you please try to include:


  • Screen shot of Virtual Technician and what it says.
  • Screen shot of the problem you are having with Malwarebytes.


Thanks.


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Message 10 of 17

Re: Need HELP asap re: real time scanning!

Hi,


Also after running MVT, it requires a reboot.


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