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My email address is not accepted.

My email is not accepted when trying to access customer support or technical support although it is the address linked to my account.

The problem I am having is that I cannot install "Total Protection" on my lap-top even after deleting cookies, all temp and tem internet files and the clean up utility.

I am simply prompted to try again. The setup program is run from my laptop. I have been able to install another anti-virus tool and have puchased a new license.

Is there a way to download the software and install directly.

Please help.

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Re: My email address is not accepted.


Can you specify some information like,
What is the operating system ?
What is the type of internet connection ?
What is  the  exact error you receive at the time of downloading.?

Dinesh K