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rtinserts
Level 7

My Scan Says Undefined% and Is Missing Files

I have noticed lately that when I try to run a scan using my McAfee Livesafe, it keeps saying 'Undefined%' and doesn't scan any files. To test out what is wrong, I've ran the virtual technician and it says two of my WebAdvisor files are missing. I've tried uninstalling and reinstalling everything but nothing seems to work. I've also tried just uninstalling WebAdvisor to see if it works without it but it doesn't run a scan without it. 

Maybe this isn't related but My Windows 7 is fully updated but when I run a 'sfc /scannow' through the command prompt as administrator, it stops at 7% and says 'Windows Resource Protection could not perform the requested operation'. I can't find the original Windows CD that came with it, so uninstalling Windows isn't really an option for me.

This is my last scan from virtual technician:

MVT Information
MVT Version:8.1.0.280
System Information
Operating System:Microsoft Windows 7 Home Premium Edition(Build 7601)
Service Pack:Service Pack 1.0
Language:0409
Internet Explorer Version:11.0
Internet Explorer Language:en-us
System Drive Type:NTFS
Physical Memory Available:3437368
Physical Memory Total:4194303
Virtual Memory Available:9326312
Virtual Memory Total:12388652
System Architecture:Intel64 Family 6 Model 42 Stepping 7Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz
Date Time:09/02/2017 17:19:49
Time Zone:GMT -06:00
Product Details
Product Name:VirusScan
Product Version:20.2.155
Language:en-us
Partner:Dell
Health Check Details
RegistryOK
FileOK
ProcessOK
ServiceOK
COMOK
Top IssuesOK
SYSTEMOK

Product Name:QuickClean and Shredder
Product Version:16.2.157
Language:en-us
Partner:Dell
Health Check Details
RegistryOK
FileOK
ProcessOK
ServiceOK
COMOK
Top IssuesOK
SYSTEMOK

Product Name:SecurityCenter
Product Version:16.2.142
Language:en-us
Partner:Dell
Health Check Details
RegistryOK
FileOK
ProcessOK
ServiceOK
COMOK
Top IssuesOK
SYSTEMOK

Product Name:McAfee WebAdvisor
Product Version:4.0.6.157
Language:en-us
Partner:McAfee
Health Check Details
RegistryOK
File2 file(s) incorrect
Expected File not Present
File: c:\program files (x86)\mcafee\siteadvisor\blist.dat
Expected File not Present
File: C:\Program Files (x86)\mcafee\siteadvisor\tlist.dat
ProcessOK
ServiceOK
COMOK
Top IssuesOK
SYSTEMOK

Product Name:Personal Firewall
Product Version:17.2.143
Language:en-us
Partner:Dell
Health Check Details
RegistryOK
FileOK
ProcessOK
ServiceOK
COMOK
Top IssuesOK
SYSTEMOK

Product Name:Parental Controls
Product Version:18.2.128.0
Language:en-us
Partner:Dell
Health Check Details
RegistryOK
FileOK
ProcessOK
ServiceOK
COMOK
Top IssuesOK
SYSTEMOK

Product Name:AntiSpam
Product Version:17.2.143
Language:en-us
Partner:Dell
Health Check Details
RegistryOK
FileOK
ProcessOK
ServiceOK
COMOK
Top IssuesOK
SYSTEMOK

Product Name:McAfee Home Network
Product Version:10.2.145
Language:en-us
Partner:Dell
Health Check Details
RegistryOK
FileOK
ProcessOK
ServiceOK
COMOK
Top IssuesOK
SYSTEMOK

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2 Replies
catdaddy
Level 20

Re: My Scan Says Undefined% and Is Missing Files

Discussion successfully moved from Consumer to General Discussion

This may help;   When running an On-Demand Scan in the SecurityCenter you see Undefined % instead of a number (TS1025...

If needed you can Contact Technical Support also, simply scroll down the page and use the link provided.

Cliff
McAfee Volunteer
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Moderator
Moderator

Re: My Scan Says Undefined% and Is Missing Files

Hello Desiree

This is mostly due to corrupt Windows/Hardware settings which directly impacts McAfee's scanning abilities. In article TS102542  (mentioned in previous post) the last resort is re-installing Windows that might help on most instances.

Tier 2.5 Technician