cancel
Showing results for 
Search instead for 
Did you mean: 

My McAfee anti-virus program is not functioning!

Jump to solution

Something is drastically wrong with my McAfee anti-virus program on my laptop.  When I boot up (Windows 10) I get a message that my computer is not protected.  When I open the McAfee Security Center, I see this:

SecurityCenter.jpgReal-Time Scanning stays permanently stuck in "Starting" mode and McAfee Updates stays permanently stuck in "In progress" mode.  It remains this way until I shut down, and nothing I do makes any difference.  Something is interfering with the program getting started.  I have had McAfee since 2011 and Windows 10 since August, but I have just begun to have this problem in the past week.

Any suggestions would be greatly appreciated.

1 Solution

Accepted Solutions
exbrit
Level 21
Report Inappropriate Content
Message 2 of 6

Re: My McAfee anti-virus program is not functioning!

Jump to solution

Moved this to Consumer > General.

Reboot, try running the Virtual Technician http://mvt.mcafee.com/ and see if that finds and fixes problems.

If not......

I suggest uninstalling via Control Panel > Programs Features/

Reboot if it asks.

Run the MCPR cleanup tool and reboot immeditately it asks you to.

Reinstall from your online account.

5 Replies
exbrit
Level 21
Report Inappropriate Content
Message 2 of 6

Re: My McAfee anti-virus program is not functioning!

Jump to solution

Moved this to Consumer > General.

Reboot, try running the Virtual Technician http://mvt.mcafee.com/ and see if that finds and fixes problems.

If not......

I suggest uninstalling via Control Panel > Programs Features/

Reboot if it asks.

Run the MCPR cleanup tool and reboot immeditately it asks you to.

Reinstall from your online account.

Re: My McAfee anti-virus program is not functioning!

Jump to solution

Thanks for your quick reply!

I forgot to mention that I tried to install the virtual technician several times and each time I got the message "McAfee Virtual Technician installation failed.  Please try again."  How is that possible?  Is it incompatible with Windows 10?

I will try your suggestion about uninstalling and reinstalling.  I hope it works.

exbrit
Level 21
Report Inappropriate Content
Message 4 of 6

Re: My McAfee anti-virus program is not functioning!

Jump to solution

Possibly because the software was in a state of activity.   The uninstall/reinstall should fix everything.

Re: My McAfee anti-virus program is not functioning!

Jump to solution

Okay, I followed your suggestion and uninstalled, cleaned and reinstalled.  Now it looks resolved.  Thanks for your help.

exbrit
Level 21
Report Inappropriate Content
Message 6 of 6

Re: My McAfee anti-virus program is not functioning!

Jump to solution

That's great.  All the best ;-)