I am using an AMD 64x2 Dual Core Processor 4600+ 2.4GHz processor with 3 GB RAM. My OS is Windows 7 32-bit. I have a subscription to 3-User Internet Security which is set to expire in Decebmer of 2011. I have 1 extra license available without this computer's license. My software says that it is deactivated. I have logged onto My Account on McAfee and it shows that this computer was activated. I had multiple instances of this computer in my subscription. Most were deactivated 1 was not. I thought that the multiple instances may be interferring with the subscription so I uninstalled McAfee on this computer then I renamed the computer and reinstalled McAfee on my computer. When the software first loaded it said that it was good, then a few seconds later the software said that my software is deactivated. I logged onto my account and found this instance of my newly named computer in the subscription list. The list says that my computer is active. So I checked for updates, but the software still came up saying that it is deactivated although the subscription list says otherwise. I ran the McAfee Virtual Technician but the Virtual Technician found no errors. I then tried to check for updates again. It still says that the software is deactivated. I waited a day after installation then checked for updates again but still I get the same software is deactivated message. I tried to do the free chat but I never got a response. Please help.
I did check your account information, like you said I could see that you have 3-User McAfee Internet Security with 6 licenses and it’s installed in 5 computers. The computer names which are shown below are still Active:
However, there are 5 other computers which are De-Activated (as listed below).
So please let us know which are the computers that you are using right now, so that we shall de-activate the others accordingly.
Thank you for the reply. The computers that are marked active are what I am currently using. The deactivated ones, I am not.
I have made few changes in your account information, please right click on the affected computer and click on Verify Subscription. Let me know if you still have any issues...
I was able to get the subscription verified. But my software says that I need to buy a new subscription or reactivate the software or I will not be protected in 7 days. I still see that Tim-PC is active. Which is what I want. I also want it to stay active. I have checked for updates and also tried to reverify my subscription still with the same results. Why is this occurring?
Your solution worked but only temporarily. Within a few days I had to reverify my subscription. Which it did and said that my software was up to date and secure. A few days after that (just the other day), my software told me that it is deactivated. But it is still active on my McAfee account. I tried to reverify my subscription. The software tells me that the subscription has been verified but never tells me that it is secure just that I need to reactivate it. But it is. This is only occuring with PC-Tim. All of my other computers are fine. I have never had this account selected to deactivate, I have even tried to reactivate the software but with no success.