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Missing Device in list of protected devices

On the McAfee website, I have gone through the process more than once to add my laptop.

I also have 2 iphones and a desktop which are listed. There is a McAfee icon on my computer, but it doesn't show up in the list of protected devices with a green check mark. It makes me think that there is an issue.

I even talked with a rep who shared my screen, rebooted in some way, told me to wait 72 hours, and it still isn't listed

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It is interesting that I joined the McAfee Community for help after speaking with McAfee Technical Support and find no answers :0). Technical Support was unable to help as well but stated that the problem had to do with how McAfee All Access views the network information. So, paid subscribers are left to fend for themselves on this one. This is somewhat discomfiting and will eventually lead me to leave McAfee and search for another product and company that actually knows their product software :0(. If you have any luck figuring out how to configure your CPU to get McAfee to recognize that it is protecting your laptop, please let me know.

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