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ijm
Level 7

Mcaffe antivirus plus wont activate

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I have installed mcafee antivirus plus on my computer (Vista home premium sp 2) . I got a message wich said that the installation was succesful.

When i try to activat the product, i get a message wich says "internet connection required"

When I try to run the virtual technician. i get a message wich says "cant reach mcafee server check your internet  connection"

I already spoke with a technician of Mcafee.

he tried to take over my computer but didn't succeed.

he suspected i had a virus on my computer and asked me to download the programm "exterminate it". So i did and the scan gave no virus results.

I have an  ADSL internet connection from UPC I did a speedtest with the following results download 20mbs upload 1.5 mbs

So i do have an internet connection. However the errormessages i get from mcafee suggest that i dont have one.

Because of this i cannot activate (and update) mcafee

Please help!!

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Peacekeeper
Level 20

Re: Mcaffe antivirus plus wont activate

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Yes there are several 1 for each actual version you had installed. I would run that after retrying MCPR am\nd then afetr running it redo MCPR it might then work.

Reinstall after a reboot and running

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

Try this before they call.

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11 Replies
Peacekeeper
Level 20

Re: Mcaffe antivirus plus wont activate

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Are you using a proxy server? If so try

You cannot have McAfee when you use a proxy for the internet.


To remove you're proxy settings do this:

1.    Please  open Internet Explorer and click Tools -> Internet options.

2.    Please  click on Connections tab.

3.    Click LAN Settings… and a window named LAN Settings will open.

4.    Please  uncheck all options and click on Ok.

5.    Please  close Internet Explorer window.

Are you connecting through a university ?

Did you ever have another Antivirus installed this means Mcafee versions as well?

Another tech suggests

Please follow the steps below and try activating the products;

Run the mcafee preinstal tool from this link Here

  1. Win Vista or 7
    1.Click the Windows Button and type cmd.exe into the search bar.
    2.Right-click cmd.exe in the search list, and select Run as Administrator.
    3.Type the following text, then press ENTER:
  2. c:\program files\mcafee\msc\mcoemmgr.exe /regserver
    4.Right-click the M icon in your taskbar and select either Activate, Activate Now, Register, or Register Now.
    5.Follow the instructions.


of course there is wait and retry later it maybe a server issue.

The last resort would be uninstall via

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

reboot and run the preinstall tool above and reinstall from your account.

Of course it could be a virus but try above first

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ijm
Level 7

Re: Mcaffe antivirus plus wont activate

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Hi Tony,

I do not have a proxy

I used to have norton

i am not connected through a university

I also tried mcoemmmgr.exe/regserver with no result.

i also tried unistall.

first time with MCPR was not succesful (see log)

after reboot second time MCPR was succesful

then rebooted again

i reinstalled mcafee as administrator

same result as before. installation succesful but when i want to activate mcafee it says an internet connection is required.

(I do have an internet connection)

regards

ivar

Removed log and added it to attached file too long to post in a thread. PK

Message was edited by: Peacekeeper on 6/11/11 7:15:30 AM
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Peacekeeper
Level 20

Re: Mcaffe antivirus plus wont activate

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When you removed norton did you use the norton removal tool? This failure of MCPR needs a tech to look at call or chat with them it is free they will see what is wrong.

Tech support in useful links tab above

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ijm
Level 7

Re: Mcaffe antivirus plus wont activate

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I used the standard norton uninstall from the startmenu. Is there also a special norton removal tool??

As i wrote in the first message. I also have contact with tech support.

I hope to hear from them at monday or tuesday.

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Peacekeeper
Level 20

Re: Mcaffe antivirus plus wont activate

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Yes there are several 1 for each actual version you had installed. I would run that after retrying MCPR am\nd then afetr running it redo MCPR it might then work.

Reinstall after a reboot and running

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

Try this before they call.

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ijm
Level 7

Re: Mcaffe antivirus plus wont activate

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Yes succes!!!

I ran the norton removal tool from https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&do...

After the reboot the activation screen popped up right away. and i could register mcafee.

As i am typing this  the updates are downloaded.

The solution to a problem is often simple if you know the answer.

Thanks.

Regards

Ivar

Message was edited by: ijm on 11/6/11 3:00:13 PM CST
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Peacekeeper
Level 20

Re: Mcaffe antivirus plus wont activate

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Well I am surprised you did not have to reinstall but seems something norton was blocking the activation.

good luck

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Peacekeeper
Level 20

Re: Mcaffe antivirus plus wont activate

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ijm I mentioned this to the techs and they asked if the removal tool dropped a log of what it removed. They are interested  in it as they want to fix the activation to ignore the norton stuff.

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ijm
Level 7

Re: Mcaffe antivirus plus wont activate

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Hi Tony,

as far as i know the tool did not drop a logfile. I just got a popupscreen which asked me to retart my computer

regards

Ivar

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