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abominate_1
Level 7

Mcafee problems

My Mcafee doesnt let me run a scan when i try to click it nothing happens and the navigation menu comes up empty i still have 277 days of my subscription left what can be the problem?

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2 Replies
Peacekeeper
Level 20

Re: Mcafee problems

What OS and do you have IE 7 or better installed? By empty is security centre a blank box?

A blank window is due to the script engine that is not functioning properly.

Verify Java is installed and up-to-date

If Java is not present, install it from http://www.java.com.

If Java is already installed

Try re-registering the Jscript & VBScript as shown:

  1. Click Start and select the Search box.
  2. Type the following command and press ENTER:
    cmd
  3. Right-click command and select Open as Administrator.
  4. Type each of the following commands and press ENTER after each one. After each command has run, you see a success or failure message:


regsvr32 jscript.dll
regsvr32 vbscript.dll

regsvr32 scrrun.dll

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wwwringer
Level 7

Re: Mcafee problems

I have the same problem. I went to the online `Chat' help.

They took control of my computer and ran the same scripts. It did not fix the problem.

They apologised and told me it was a problem with McAfee (Total Protection) and that new DAT files would be available in 3-4 hours. That was 3+30 minutes ago so hopefully a solution will be forth coming.

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