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bojarski
Level 7

Mcafee keeps changing itself to a different unprotected account

Hello, I just need a bit of help with my Mcafee Total Protection. I Had bought the "1" Computer Total Protection from the Mcafee online store, It works great but the problem I am having is that it keeps changing over to a different email that I had used prior that is outdated. I am not exactly sure why it is doing it, but it starting to become an annoyance because it doesn't even notify once it has changed over to the different email account. To change it back I just log into the other Email account (the Correct one) and then I have to wait 20 minutes for it to redownload, This is starting to become a daily thing, i would love to know how to fix this problem.

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2 Replies
karthiks
Level 12

Re: Mcafee keeps changing itself to a different unprotected account

Hi,

Better option I can suggest on this case is to contact McAfee consumer support so that you can solve the problem over the Phone with one of the customer support executive.

Please call 1-866-622-3911 and contact McAfee customer service to resolve this issue.

Regards,

Karthik Shankar

Message was edited by: karthiks on 2/16/12 9:38:04 AM CST
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klauzser
Level 7

Re: Mcafee keeps changing itself to a different unprotected account

This solution works with me. I initially contacted McAfee team to fix it over the phone. It only last up to 20 minutes and everything has been working properly eversince. Thanks.

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