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mayerz
Level 9

Mcafee installing to wrong hard disk?

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When I try to install Total Protection or Antivirus, I get an error of not enough disk space. I have almost 400GB of free space on my hard drive. I also tried to install MVT and get the same type of error "Insufficient disk space on the specified drive. McAfee Virtual Technician installer requires a minimum of 25 MB disk space."

I also tried to start the chat support and got the error: can't locate program files directory.

Any ideas?

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mayerz
Level 9

Re: Mcafee installing to wrong hard disk?

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Since nothing seemed to help, I restored my desktop to factory settings and was then able to successfully install Mcafee total Protection.

Thanks for your help.

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exbrit
Level 21

Re: Mcafee installing to wrong hard disk?

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Is there something different about your operating system, such as files and folders having been moved to another drive?

Have you done a disk cleanup lately?

Message was edited by: Ex_Brit on 04/09/13 11:58:04 EDT AM
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exbrit
Level 21

Re: Mcafee installing to wrong hard disk?

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Also what OS and service pack if appicable is this?

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mayerz
Level 9

Re: Mcafee installing to wrong hard disk?

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Mcafee Total Protection wasn't updating so I removed it and tried to reinstall.

OS is 64 bit Windows 7 service pack 1.

Message was edited by: mayerz on 9/4/13 11:37:27 AM CDT
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exbrit
Level 21

Re: Mcafee installing to wrong hard disk?

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Try running a disk check to see if this is caused by disk-read errors, I recommend a chkdsk /r which fixes errors, see the Tutorial here:  http://www.sevenforums.com/tutorials/433-disk-check.html

But before doing that do a Disk Cleanup:  http://www.sevenforums.com/tutorials/818-disk-cleanup-open-use.html

I'm reading online that this is often caused by lack of virtual memory so the above steps should help.

Message was edited by: Ex_Brit on 04/09/13 12:59:11 EDT PM
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mayerz
Level 9

Re: Mcafee installing to wrong hard disk?

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I tried your suggestions of cleanup and chkdsk and I still get the same errors. I have 385GB free on my 500GB hard drive.

Any other ideas?

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exbrit
Level 21

Re: Mcafee installing to wrong hard disk?

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None that I can think of right now, sorry.  Technical Support is available for free by phone or online chat 24/7,  they may know better.

It's linked under Useful Links at the top of this page.

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exbrit
Level 21

Re: Mcafee installing to wrong hard disk?

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I just realised you had trouble with contacting support.

Something is drastically amiss here. Run Malwarebytes Free and maybe AdwCleaner then  I would post a Hijackthis log on the recommended forums lower down the last link in my signature below.

.

Message was edited by: Ex_Brit on 08/09/13 10:38:53 EDT AM
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exbrit
Level 21

Re: Mcafee installing to wrong hard disk?

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Something else to read as this could be your problem:  http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/downloads-try-to-install...

OK it may not be the same OS but the principle may still apply.

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mayerz
Level 9

Re: Mcafee installing to wrong hard disk?

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My registry entry is correct as c:\program files. This seems to be specific to Mcafee products. I have no problem installing other software.

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