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trailerrr
Level 7

Mcafee installation issue

hello everyone i have  a problem with installation of Mcafee everytime when i try to install it it says installation wasnt completed at the last window  i tried to let virtual technician it didnt solve the problem at all moreover i downloaded my previous antivirus's uninstaller to clean all old security file and used advanced system care + cleaner to get rid of trash files that might prevented this installation but none helped it .any idea will be appreciated thanks

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8 Replies
exbrit
Level 21

Re: Mcafee installation issue

What is your operating system and service pack please?   Also is Internet Explorer up to date and at default settings?

This is important because McAfee used IE regardless of whatever browser you use.

Also, when you ran the other software removal tool did it report that is was successful?

You can also obtain free Technical Support in your language here:  http://service.mcafee.com/TechSupportHome.aspx?lc=1055&sg=TS

trailerrr
Level 7

Re: Mcafee installation issue

Windows Home Basic Service pack 1 and  iE settings are default it succeeded downloading all data that is needed for installation

yes that removal tool showed it was succesful

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exbrit
Level 21

Re: Mcafee installation issue

Is Windows 7 up to date with all Windows Updates?   You could try running the preinstall tool to see if that helps and then try the installation again. 

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

It appears that Imageshack is down for the moment so I can't see the image.

Message was edited by: Ex_Brit on 02/03/13 11:44:33 EST AM
exbrit
Level 21

Re: Mcafee installation issue

Another idea.

Go to Control Panel > Programs > Uninstall a program and uninstall anything McAfee.

Then run the MCPR cleanup tool http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Reboot and run the McPreinstall tool I listed in my last post.

Then download from your online account and reinstall.

trailerrr
Level 7

Re: Mcafee installation issue

thanks alot for the help, my antivirus is installed without any error and works perfectly now

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exbrit
Level 21

Re: Mcafee installation issue

That's good news.  Good luck ;-)

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trailerrr
Level 7

Re: Mcafee installation issue

windows is updated fully thanks now i will try preinstall tool /reboot and turn back btw i changed screenshot link it is to work now

Message was edited by: trailerrr on 3/2/13 10:53:05 AM CST
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trailerrr
Level 7

Re: Mcafee installation issue

here also a screenshot of what virtual technician showed me

http://img716.imageshack.us/img716/7013/virtualtechnician.jpg

sorry for the language i will translate it here

security center11.6

1-problemSmiley Tongueroduct needs to be updated; update now

SiteAdvisor3.6.187

2-problem: inactive services

3-deficit/corrupted components

Message was edited by: trailerrr on 3/2/13 10:52:24 AM CST
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