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amby
Level 7
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Message 21 of 55

Re: Mcafee Total Protection is always showing as updating but won't update until I open it, but I have automatic updates on

Mine is still on 14.0.4121. Hope it updates soon as this has been ongoing for ages.

catdaddy
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Message 22 of 55

Re: Mcafee Total Protection is always showing as updating but won't update until I open it, but I have automatic updates on

Hang in there...easier said than done of course. It should not be much longer. I of course purchased my subscription directly from McAfee. Ones with whom their subscription is provided through their Manufacturer/ISP provider tends to lag behind a bit.

All the Best,

CD

Cliff
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kerloch
Level 7
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Message 23 of 55

Re: Mcafee Total Protection is always showing as updating but won't update until I open it, but I have automatic updates on

I have the product through BT in the UK and am still on McAfee SecurityCenter Build: 14.0.4121 and am having the blue circle problem.  Do you know if I will be getting the update soon or should I follow up with BT?

Thanks

catdaddy
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Message 24 of 55

Re: Mcafee Total Protection is always showing as updating but won't update until I open it, but I have automatic updates on

You should eventually receive it, as the Builds 5084/5120 have the fix in it. Hopefully sooner than later.

All the Best,

CD

Cliff
McAfee Volunteer
kerloch
Level 7
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Message 25 of 55

Re: Mcafee Total Protection is always showing as updating but won't update until I open it, but I have automatic updates on

Thanks for the prompt response.  Appreciated.

catdaddy
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Message 26 of 55

Re: Mcafee Total Protection is always showing as updating but won't update until I open it, but I have automatic updates on

You are quite welcome   We did discuss this in our Weekly Conference Call.

Regards,

CD

Cliff
McAfee Volunteer
amby
Level 7
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Message 27 of 55

Re: Mcafee Total Protection is always showing as updating but won't update until I open it, but I have automatic updates on

I am still on build 4121 (Toshiba) and waiting - not very satisfactory at all!

catdaddy
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Message 28 of 55

Re: Mcafee Total Protection is always showing as updating but won't update until I open it, but I have automatic updates on

I can understand your frustration. However all I can suggest other than wait for the 'Auto-Update'. Is to try a Clean Uninstall/Reinstall from your Account. On occasions if available one can receive the most current Build. In your case being provided from Toshiba, would simply be a Guess or no guarantee.

Other than that, all I can do is thank you for your Patience.

Should you indeed do such, please remove from your Control Panel/Programs and Features first/Restart.

Then follow up with the (MCPR) Tool...'McAfee Consumer Product Removal Tool' Restart. Then go to your account and Re-install.

noCookies  Note: Disregard the 'no cookies' URL Issue, simply click on it and it will take you to the Guidelines/Instructions.

All the very Best,

CD 

Cliff
McAfee Volunteer
amby
Level 7
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Message 29 of 55

Re: Mcafee Total Protection is always showing as updating but won't update until I open it, but I have automatic updates on

Thanks again CD, I will wait a bit longer.

Re: Mcafee Total Protection is always showing as updating but won't update until I open it, but I have automatic updates on

The fix is included in the latest patch that is finishing release to affid 0 customers ie Mcafee subscriptions. The former patch was stopped as some users were seeing an issue that was considered not the best and thus the partners did not see the release. You should get updated in due course this month

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