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ExViscount
Level 7

Mcafee Internet Security constantly asking me to update

Hello,

I installed Mcafee Internet Security (3 user) on my new Acer laptop and it constantly tells me my computer is at risk and I need to check for updates, and I do, but when I restart my computer (in as little time as a minute later) it tells me the same thing again.

I don't think that it is actually downloading the updates.

Any ideas?

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4 Replies
k3tg
Level 14

Re: Mcafee Internet Security constantly asking me to update

Try to run the McAfee Virtual Technician found at the top of this page under Useful Links in the Technical Support Link. MVT will scan your computer for any McAfee related issues and if it finds any it will attemp to fix them. It will also generate a session id number so please post that here as well. When MVT finishes try to reboot the computer again and see if the issue has been resolved.

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Dinz
Level 16

Re: Mcafee Internet Security constantly asking me to update

Hi there,

Could you please let us know how is the computer connected to internet  ?
Also. do you have any other security software installed ?
What is the operating system of the computer ?

If you have run the MVT please provide us with the session details ;

Regards,

Dinesh K

McAfee Online Community Moderator

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ExViscount
Level 7

Re: Mcafee Internet Security constantly asking me to update

Sorry for my delay in response, Xmas is the busy season for me.

My laptop accesses the internet wirelessly through my home network. I am running Windows 7 and there are no other security programs running.

Here are the session results of the MVT, it didn't detect any problems.

MVT Information
MVT Version:6.0.0.0
System Information
Operating System:Microsoft Windows 7 Home Premium EditionHome Edition (Build 7600)
Service Pack:Service Pack 0.0
Language:1009
Internet Explorer Version:8.0
Internet Explorer Language:en-us
System Drive Type:NTFS
Physical Memory Available:2692588
Physical Memory Total:3926936
Virtual Memory Available:6123036
Virtual Memory Total:7851972
System Architecture:AMD64 Family 16 Model 6 Stepping 3AMD Athlon(tm) II P340 Dual-Core Processor
Date Time:12/20/2010 15:04:34
Time Zone:GMT -07:00
Product Details
Product Name:SiteAdvisor
Product Version:3.2.152
Language:en-us
Partner:0-1288
Health Check Details
RegistryOK
FileOK
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\chrome.manifest
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\elist.dat
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\install.rdf
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\McBrwctl.dll
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\McIEPlg.dll
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\mcplgUI.dll
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\McSACore.exe
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\McSACorePS.dll
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\saHook.dll
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\saPlugin.dll
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\sares.dll
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\sasets.ini
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\saupkeep.dll
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\uninstall.exe
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\Components\IMcFFPlg.xpt
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\Components\McFFPlg.dll
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\Scripts\safe.xul
Expected File Present
c:\program files (x86)\mcafee\siteadvisor\Scripts\saffplg.js
ProcessOK
ServiceOK
Expected Service State Correct
Service : SiteAdvisor Service
Expected Service Startup type Correct
Service : SiteAdvisor Service
COMOK
Expected COM Component Present
SA IE plug-in {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
Expected COM Component Server Type Correct
SA IE plug-in {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
Expected COM Component File Present
SA IE plug-in {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
Expected COM Component Present
SACore protocol handler {5513F07E-936B-4E52-9B00-067394E91CC5} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
Expected COM Component Server Type Correct
SACore protocol handler {5513F07E-936B-4E52-9B00-067394E91CC5} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
Expected COM Component File Present
SACore protocol handler {5513F07E-936B-4E52-9B00-067394E91CC5} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
Expected COM Component Present
SiteAdvisor BHO {B164E929-A1B6-4A06-B104-2CD0E90A88FF} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
Expected COM Component Server Type Correct
SiteAdvisor BHO {B164E929-A1B6-4A06-B104-2CD0E90A88FF} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
Expected COM Component File Present
SiteAdvisor BHO {B164E929-A1B6-4A06-B104-2CD0E90A88FF} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
Top IssuesOK
SYSTEMOK

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Dinz
Level 16

Re: Mcafee Internet Security constantly asking me to update

hi there,

As per the MVT reports only regarding siteadvisor in the computer, could you please open security center -- then clicon on Navigation - Click on About

And let me know the products that are installed and their versions ?

Also,

Click on start - click on start search and type Run and hit OK

In the open prompt type : C:\WINDOWS\system32\drivers\etc and click OK

Right click on Hosts and select Notepad to open with.

Make sure that your host file looks like the one below

Host file1.JPG

Any additioanl entries below 127.0.0.1 could be deleted and save the hsot file accordingly.

Regards,

Dinesh K

McAfee Online Community Moderator

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