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McaFee Registration Problem

I am unable to register my mcafee antivirus 2011 it always shows the blank exclamtory screen image attached..

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15 Replies
JaiPrakash
Level 12

Re: McaFee Registration Problem

Hi mukeshkumarmutha,

Ensure you are not using Internet Explorer Beta; McAfee does not support beta products or software.

(Please see the FAQ article Why doesn't McAfee support Beta Products?" through http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100173)

A blank window is due to the script engine that is not functioning properly.

You can also try the below steps to Re-register JScript.dll and VBScript.dll:

  1. Click Start and select the Search box.
  2. Type the following command and press ENTER:
    cmd
  3. Right-click command and select Open as Administrator.
  4. Type each of the following commands and press ENTER after each one. After each command has run, you see a success or failure message:


regsvr32 jscript.dll
regsvr32 vbscript.dll

regsvr32 scrrun.dll

Kindly update me on the status.

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Re: McaFee Registration Problem

i am using Internet Explorer 9 .

tried all these commands and succeded also...but still same problem

mcafee ask for the activation details when i  put my email id and other deatils and click next...it show that exclamatory screen again

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JaiPrakash
Level 12

Re: McaFee Registration Problem

Hi mukeshkumarmutha,

It appears like this issue needs some more diagnostics, I have sent you an e-mail requesting for more details on the same. Kindly have it replied so that we can help you better on this issue.

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Re: McaFee Registration Problem

these screens are shown while activating mcafee... Untitled.png

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JaiPrakash
Level 12

Re: McaFee Registration Problem

Hi mukeshkumarmutha,

Can you confirm whether your issue is resolved after running the subscription repair tool.

http://us.mcafee.com/apps/mdm/en-us/mcsubdbrepair.asp.

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Re: McaFee Registration Problem

yes sir..its perfectly okay now...thanx a lot....thanx a lot....

but one thing i wud like to ask.....now i have activated my mcafee ....but wen i right click in mcafee notification area it still shows activate ur product....why so...

Untitled.png

Message was edited by: mukeshkumarmutha on 13/8/12 3:55:40 AM CDT
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JaiPrakash
Level 12

Re: McaFee Registration Problem

Hi mukeshkumarmutha,

Right-click the M icon again and select Check for updates...

Restart your computer and then it should be OK.

Check for updates.JPG

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Re: McaFee Registration Problem

tried that thrice..but still it is showing activate your product..

call me between 8.30 pm to 10 Pm today if u can....to access the system...

or call me tomarrow between 1 PM to 2.30 PM

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Re: McaFee Registration Problem

Hi jai, karthik called me yesterday around 9pm and the issue was solved...right click on m icon was not showing Activate your product.

But "Verify your Subscription" option was missing..

So he told me to unistall the mcafee and reinstall it...

i have did this today and installed from mcafee>mylogin>Device protection>download...

Now mcafee is working fine, its showing me the correct subscription details, missing option of "verify your subscription" is also shown now...

But the problem not that is "Right click scan is not working" correctly...

It always starts the "Quick Scan" of Drive C:/windows/system32...

even if i have clicked on a folder or a file on any drive....

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