None of us could repro this and as the thread went dead I thought it had been fixed. Obviously not, but Peacekeeper knows more than I do about that.
BTW Security Scan Plus is pure advertising and should be removed as you have done. It's harmless but nevertheless an intrusion IMHO.
Always keep an eye on downloads and make sure there aren't any add-ons you may not want coming along with it.
It is an optional extra with many free software downloads, especially Adobe-anything.
Ok what is needed is
1 more support calls and escalate them as uninstalling not usually the fix and this is what tier 1 support will try.
2. allow logging by a Senior tech of the PC setting it to start just before the focus loss time\
3. Any1 on win 10 seeing this I seen have not and the developers need call volume to get things moving as they have other more common issues to fix.
Will re-bring this up next Monday in our mod call
Thank you Peter and Peacekeeper.
OK he will have to 'Follow' you and you 'Follow' him (via Profiles) in order to do direct messaging. I've already set that up so you should be able to ask him about that registry fix.
Technical Support need to troubleshoot it directly, if you choose that route. Link below.
Once a case is escalated you'll get really knowledgeable people dealing with you. Tier 1 are only doing their job, separating the wheat from the chaff so to speak.
Thank you Peter - I will avoid the Peter Gabriel reference, PK and I are following ea other - PM sent to him.
I appreciate the link too and will be patient with Tier 1.
Expecting a focus change in 9 minutes btw, should be interesting.
The fix works but the tech who gave it to me did not like it left disabled. He did not say why but I will see what the techs say Monday
fyi, No occurrences from the evening of 10 June until:
Sat Jun 11 11:34:39 2016
Sat Jun 11 11:36:11 2016
Sat Jun 11 11:45:39 2016
Sat Jun 11 14:45:39 2016
Nothing happened at 11 17:45:xx
I was hoping to see a predictable and sustained pattern, so I put a shortcut of focus.exe in the startup folder, and I saw an occurrence about 5 minutes after focus started (post reboot).
as mentioned, if I can predict the event, I will pursue with mcafee spt.
Peacekeeper - message received, will follow through when I get a good block of time this week, and I will let you know. thanks again for the test info.
Smart messaging aimed at your Install rather than general installs. Usually a popup within the Graphics User Interface.
What are the PC details and OS version. This addressed to all users. If you already have said so my apologies as I have not the time to reread all the thread posts