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tomica
Level 7

McAfeeAntiVirus Plus - Virtual Technician

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McAfeeAntiVirus Plus on VistaSP2

After someof the links on the McAfee main menu didn't seem to work and I couldn't getMcAfee to execute its weekly scan, a message from the McAfee Virtual Technicianpopped up indicating errors and invited me to install it. I did so and itreported 4 problems had been resolved – I was impressed. The scan then worked.

The onlything I don't understand is that after it had finished, my Mozilla Firefoxopened with a message from the McAfee Virtual Technician:

This screen is open so that McAfee can perform some necessary action in Firefox. You canignore this screen and close it.

But then nothing happens, and there is no link to continue any action either. I ran the technician again, this time no problems, but the same final message. As far as I can seemy PC and Firefox work OK. Can someone enlighten me? Many thanks!

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exbrit
Level 21

Re: McAfeeAntiVirus Plus - Virtual Technician

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Go into Firefox and make sure scriptscan & SiteAdvisor add-ons are enabled under Tools - Add-ons.   That's probably what it was trying to fix.  Firefox disables Siteadvisor and it's components by default.

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exbrit
Level 21

Re: McAfeeAntiVirus Plus - Virtual Technician

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Go into Firefox and make sure scriptscan & SiteAdvisor add-ons are enabled under Tools - Add-ons.   That's probably what it was trying to fix.  Firefox disables Siteadvisor and it's components by default.

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tomica
Level 7

Re: McAfeeAntiVirus Plus - Virtual Technician

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Hi Ex Brit,

Many thanks for the tip. Works OK now. Site Advisor isactivated in the plugins and extensions, but I don't see Scriptscan in my list of Firefox plugins or extensions. Maybe that was the "necessary action in Firefox" it wanted to perform.

I notice inthe Firefox online help that quite a few Firefox-McAfee users were having similar problems – maybe there should be some browser-specific help incorporated in the McAfee Help menu item.

Thanksagain

Bestregards

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exbrit
Level 21

Re: McAfeeAntiVirus Plus - Virtual Technician

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Maybe there should be. although it would have to changed so often with the rapid-fire update policy that Mozilla has with Firefox that might not be possible.

Anyway, glad it's OK now.

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