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BobbyB.
Level 7
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Message 1 of 11

McAfee won't update!

Hello. A few days ago, I realized my McAfee VirusScan Console was no longer scanning or updating as scheduled. So, I tried to manually update it by right-clicking the icon, and clicking "Update now." It comes back with the error, "Failed to initialize Common Updater subsystem. Make sure the McAfee Framework Service is running. McAfee Common Framework returned error fffff95b @ 2" I've tried re-installing and repairing it several times, with no success. Now, I just have a 2006 version of McAfee (since I re-installed it and received no updates) and it won't update. Can someone please help me get my McAfee updated, and also fixed so that it will update like normal for now on? Thanks!

Oh, and on a side note, after seeing my McAfee couldn't update, I installed the free version of AVG, to make sure I would be protected while McAfee was down. AVG found a virus, but seemed to remove it, since it didn't show up in any additional scans and computer reboots.

10 Replies
Reliable Contributor exbrit
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Message 2 of 11

Re: McAfee won't update!

McAfee 2006 is obsolete and no longer supported.   You'll have to go with a current product to get updates, which are daily.

BobbyB.
Level 7
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Message 3 of 11

Re: McAfee won't update!

My McAfee is only 2006 now because I had to re-install it, and after re-installation, I still couldn't get updates. It says the DAT was created on November '06. Sorry if that confused you

Reliable Contributor exbrit
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Message 4 of 11

Re: McAfee won't update!

It can't update - it's no longer supported at all.  You'll have to uninstall it and get yourself some current protection.

BobbyB.
Level 7
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Message 5 of 11

Re: McAfee won't update!

So, I'm gonna have to buy McAfee all over again? I had the latest version of the software before I re-installed it, and I'm paying for it. If the answer's yes, then I'm probably going to switch to a different anti-virus; I don't want to have to pay for something all over again because it failed to do what I originally bought it for.

Reliable Contributor exbrit
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Message 6 of 11

Re: McAfee won't update!

I don't understand how, if you had the latest version before, you now have the 2006 version, where are you installing it from, some really old CD?

You should be installing it from your online account at McAfee.com.  Remove the old one in the normal manner and then run the MCPR removal tool, reboot before installing the new one.  If you have registered online at any stage then you will have an online account.

Whereabouts are you and then I can check for a download link?

How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC...

Message was edited by: Ex_Brit on 11/16/09 4:52 PM
zinho84
Level 7
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Message 7 of 11

Re: McAfee won't update!

so for those who bought the mcafee in 2006...we must buy again a new one????

Reliable Contributor exbrit
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Message 8 of 11

Re: McAfee won't update!

For home products if you haven't paid for a current subscription then yes, but if your subscription is paid up then you should be updating to the latest version.

Message was edited by: Ex_Brit on 11/24/09 5:41 PM
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McAfee Employee Greg_Steele
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Message 9 of 11

Re: McAfee won't update!

Take a look at the article on McAfee's knowledgebase. It has some suggestions that might fix your issue.

http://mysupport.mcafee.com/Eservice/templatepage.aspx?sURL=3

The knowledgebase article is Corporate KnowledgeBase ID: KB54520


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EPO Server 4.0.0.1298 (Patch 5)
EPO Agent 4.0.0.1494 (Patch 3)
McAfee VirusScan 8.0i - Patch 15 - about 5 slower computers - starting to remove due to EOL on March 2010
McAfee VirusScan 8.5i - Patch 7/8 plus HotFix 458640 x over 1600 systems
McAfee VirusScan 8.7i - Testing Patch 2
McAfee EPO 4.5 server - waiting for Patch 1 before considering testing
spooky
Level 7
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Message 10 of 11

Re: McAfee won't update!

I have a similar problem. A laptop had to be rebuilt so this was done and then I installed VirusScan Enterprise 7 - will not update - managed to updatre the frameworkmanifest.xml file and tried everything but update fails saying unable to update to version 5.4 at the engine stage. Surely a correctly purchased product should still be able to be updated to the latest virus definitions?

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