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leothelion
Level 7

McAfee won't connect to activate in x64 win 7

I have installed total protection and used the download option for install as I'm running x64 version. All works fine except I only have 8 days left to activate. When I click to do so it doesn't connect and gives no further options. Looks like it tries for 5 seconds then quits.

I have tried running CMD as an administrator as in other threads but all I get is "not a valid command". 

Any Ideas?

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10 Replies
exbrit
Level 21

Re: McAfee won't connect to activate in x64 win 7

Have you by any chance enabled Content Advisor in Internet Explorer?  If so try disabling it.

Regardless of what browser is your default, McAfee relies on Internet Explorer for connections.

In IE go to Tools/Internet Options/Advanced and click Reset, Apply and OK any prompts.

Close and reopen IE.

Go to Tools/Manage Add-ons and re-enable the Add-ons.  Try again.

Message was edited by: Ex_Brit on 11/09/10 11:31:12 EDT AM
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leothelion
Level 7

Re: McAfee won't connect to activate in x64 win 7

No Go. Reset both x86 and x64 IE browsers.

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exbrit
Level 21

Re: McAfee won't connect to activate in x64 win 7

Now that's given me a clue.  On a 64-bit machine you should make IE x86 (32-bit) the default, not the x64 version.  It's more of a novelty than anything else as most add-ons, plug-ins etc. wont work with the 64-bit browser.

Check that out, meanwhile I'll look around for more clues.

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exbrit
Level 21

Re: McAfee won't connect to activate in x64 win 7

Did a forum search and came across this:

Win Vista or 7

   1. Click the Windows Button and type cmd.exe into the search bar.
   2. Right-click cmd.exe in the search list, and select Run as Administrator.
   3. Type the following text, then press ENTER:

      c:\program files\mcafee\msc\mcoemmgr.exe /regserver

      
   4. Right-click the M icon in your taskbar and select either Activate, Activate Now, Register, or Register Now.
   5. Follow the instructions.

If that fails try uninstalling, running the MCPR removal tool in the Useful Links at the top of this forum, rebooting and reinstalling from your online account.

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Archana
Level 7

Re: McAfee won't connect to activate in x64 win 7

please help even i am facing the same problem...and my activation period ends on the 20th.

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exbrit
Level 21

Re: McAfee won't connect to activate in x64 win 7

If non of the above steps help you then I suggest you contact Technical Support Chat via Useful Links above.

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Archana
Level 7

Re: McAfee won't connect to activate in x64 win 7

sir i wanted to know the exact steps as m not very computer savvy. i am unable to connect to the chat. and the virtual technician doesnt find any mcafee products on my system. please help.

regards archana.

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Dinz
Level 16

Re: McAfee won't connect to activate in x64 win 7

Hello Archana,
Please provide us with the following details about the computer;

What is the computer’s operating system  ?
How is your computer connected to internet ? (dsl/cable/wireless)
Do we have any other security software installed ?
Can you please provide us with the exact error that we see in security center

Please provide us with the above information and we shall proceed further with this.

Regards,
Dinesh K
McAfee Online Community Moderator

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Archana
Level 7

Re: McAfee won't connect to activate in x64 win 7

sir with the help of support via chat i was able to activate the antivirus but now there is another problem...i had paid for 15 months subscription to dell but the security centre shows that it is validfor only 30 days...what should i do??

regards Archana

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