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fuukaze
Level 7

McAfee will not open...

I have the same problem with this member and I don't see it's fixed!!!!

https://community.mcafee.com/thread/20581?start=0&tstart=0

Please help or I need to buy another one Anti virus program!

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5 Replies
Peacekeeper
Level 20

Re: McAfee will not open...

Some more info would be nice

I assume you do not have a version number available as it does not open?

How did you install the program?

Did you have another AV installed previously if so you needed to uninstall it correctly using its own removal tool.

Then uninstall Mcafee via

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

and reinstall from your account.

Ok before this run the MVT (virtual tech program and post the session ID

http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS

If all this no good and the suggestions in the other thread did not help call support and see if they can assist.

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fuukaze
Level 7

Re: McAfee will not open...

I installed McAfee last year and it worked proberly untill an virus blocked me going to the Internet and McAfee couldn't fix it. So I try to install Norton from my friend's CD and the problem was fixed, I could go to the internet. However, that Norton was only a trial version and was out of date after 30 days of trial. Then I reinstall McAfee again and now it doesn't work. Even though the installation is completed and I can see the icon on the desktop but the scan cannot be processed for no reason. I click and click on the icon but in vain, there's nothing supposed to appear on the screen.

I run McAfee technician, the problem was found and wasn't solved

Virus scan: McAfee Total Protection 15.0.302

Problem: Service not running

Session ID: 42874899

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Peacekeeper
Level 20

Re: McAfee will not open...

Did you uninstall norton first by its own removal tool? I suspect that is what is blocking mcafee ie bits of norton in the registry.

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mthroolin
Level 7

Re: McAfee will not open...

I am having a similar problem. I just updated about 2 weeks ago from Internet Security 2012 to Total Protection 2012. Quickclean stopped working, so yesterday, I reinstalled McAfee using the online version. Now when I double click, only a white box appears and nothing loads (just like my problem with Quickclean). I have run McAfee Virtual Technition and it says there are no problems (when I look at the diagnostics report it only shows Online Backup). The McAfee File Lock still works.

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Peacekeeper
Level 20

Re: McAfee will not open...

Ok how did you uninstall Internet security ? Was it only using the windows program removal tool or by this process?

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

and reinstall from your account

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