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Nisa51
Level 9

McAfee will not install

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I have had to reinstall Windows XP, and McAfee will not now install.

I have download it and click run it goes through the process and and at the end get this

McAfee Inegrated Security Platform Installer has encountered a problem and needs to close.

Error Signature

appName install.exe.

I have had to download AVG for protection now as I am no covered.

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exbrit
Level 21

Re: McAfee will not install

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Your repair man erred on the side of caution but actually is making a mistake as you should never run 2 antivirus applications together. They can clash and actually allow infection in.

Go to Control Panel >> Security and enable Windows Firewall.

Then go to Control Panel >> Add or Remove Programs

Uninstall Microsoft Security Essentials

Uninstall AVG

If McAfee is mentioned in that program list then uninstall it too.

Reboot if asked to.

Run the MCPR cleanup tool which is listed under Useful Links at the top of this page and reboot immediately it asks you to.

Then go to your online account and reinstall McAfee.

If you want to keep extra anti-malware on hand I recommend one or two of the 3rd party tools half way down this page:  https://community.mcafee.com/docs/DOC-2168

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exbrit
Level 21

Re: McAfee will not install

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Can you clarify what version of XP this is by right-clicking 'My Computer' and selecting Properties.  I need to know if it is at least SP2, also how much installed memory there is (RAM) and free hard drive space.

Also have you installed all the necessary applications for internet use such as Java and Adobe Flash/Shockwave players + Reader or Acrobat etc. and updates from Microsoft.

Per the product pages System Requirements:

Supported Operating Systems

  • Windows XP (32-bit) with Service Pack 2 (SP2) or higher
  • Windows Vista (32-bit and 64-bit) with Service Pack 1 (SP1)
  • Windows 7 (32-bit and 64-bit)

              Compatible with Windows XP  Compatible with Windows Vista              Compatible with Windows7           

System Requirements

  • 1 GHz processor or higher
  • 800 × 600 or higher resolution
  • 512 MB RAM or higher for Windows XP
  • 2 GB RAM for Vista/Windows 7
  • 400 MB of available free drive space
  • Internet connection

Supported Browsers for Anti-Phishing

  • Microsoft Internet Explorer 6.0 or later
  • Mozilla Firefox 3.5 or later
  • Google Chrome 6 or later

Supported Email Programs

  • POP3 – Windows Mail, Microsoft Outlook Express, Microsoft Outlook, Eudora, Netscape, IncrediMail and Thunderbird
  • MAPI – Outlook
  • Web – MSN/Hotmail, or email account with POP3 access

Supported Instant Messaging Programs

  • AOL Instant Messenger 2.1 or later
  • Yahoo Messenger 4.1 or later
  • Microsoft Windows
  • Messenger 3.6 or later
  • MSN Messenger 6.0 or later

Required for Anti-Spam Toolbar Plug-In

  • Outlook Express 6.0 or later
  • Windows Mail
  • Outlook 2000 or later
  • Eudora 6.0 or later
  • Thunderbird 1.5 or later
  • Anti-Spam also supports any other POP3 email client (without SSL) and web accounts

Message was edited by: Ex_Brit on 07/09/11 2:17:43 EDT PM
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exbrit
Level 21

Re: McAfee will not install

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Also, are you installing from a CD or your online account?

Another thing to check...

Go to Control Panel, then open Add or Remove Programs and check if you have MSXML 3 installed.

if it's not there please download and install it via the link below: simply download and install the file named msxml3.msi.

http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674 -f752bdca9582&displ...

after  installing it... run the McAfee removal tool: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507, reboot and reinstall the software from your online account ... post back if it resolves your issue... hope this  helps...

Message was edited by: Ex_Brit on 07/09/11 2:34:14 EDT PM
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Nisa51
Level 9

Re: McAfee will not install

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I downloaded from the web site from My account

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Nisa51
Level 9

Re: McAfee will not install

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MSXML 4.0 sp2 is installed

MSXML 6 sp2 is installed

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exbrit
Level 21

Re: McAfee will not install

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That is strange and thanks for getting back quickly.   I think the best bet for you is to contact Technical Support online chat as they can link up with you and troubleshoot.

They are available through the link in Useful Links at the top of this page.

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Nisa51
Level 9

Re: McAfee will not install

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No one from Mcafee is going to remote into my pc ok

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exbrit
Level 21

Re: McAfee will not install

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Then I'll flag this thread and hope a technician is patrolling these forums.

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Nisa51
Level 9

Re: McAfee will not install

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attach a screenshot of the error it saysMcAfee Installer error.bmp

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exbrit
Level 21

Re: McAfee will not install

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It sounds like it's objecting to something else that is installed.  Did you have any other security software installed?

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