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nyisles
Level 7

McAfee update won't connect to internet when internet is working fine

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McAfee has been really annoying again lately.  After an update, I had to completely uninstall McAfee (using the proper steps using the proper McAfee uninstall and preinstall programs) because Real Time Scanning was turning off.  At the conclusion of the re-install, Real Time Scanning was fine, but McAfee update was not.  When I choose to update McAfee, it clicks to a screen in 1 second and says "no internet connection".  Well my internet is running just fine so I don't know why blind McAfee cannot find it.  How can this be fixed?  Don't say I have to re-install again...that is insane.  If I have to keep re-installing McAfee because of their updates then I will plan on never using them again.  I don't need this aggravation.

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Moderator
Moderator

Re: McAfee update won't connect to internet when internet is working fine

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nyisles

Try the below steps and check if update is working.

Disable Access Protection by selecting Navigation at the top right -> General Alerts and Settings -> Access protection -> Uncheck the Tick mark and click Apply

Close McAfee User Interface and Re-open it. Try Updating McAfee and check if it works.

Regards

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6 Replies
exbrit
Level 21

Re: McAfee update won't connect to internet when internet is working fine

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Between the uninstall and preinstall did you run the MCPR cleanup tool and reboot?

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Moderator
Moderator

Re: McAfee update won't connect to internet when internet is working fine

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nyisles

Try the below steps and check if update is working.

Disable Access Protection by selecting Navigation at the top right -> General Alerts and Settings -> Access protection -> Uncheck the Tick mark and click Apply

Close McAfee User Interface and Re-open it. Try Updating McAfee and check if it works.

Regards

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jkiernan7
Level 8

Re: McAfee update won't connect to internet when internet is working fine

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I had the same problem as nyisles.  Disabling the "access protection" solved the problem for me.  Thanks!!!

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Peacekeeper
Level 20

Re: McAfee update won't connect to internet when internet is working fine

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Remember to reenable it!!!!!!

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nyisles
Level 7

Re: McAfee update won't connect to internet when internet is working fine

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To Ex_Britt - Yes I did use the MCPR cleanup tool

To Chinthanai Selvan P - YES, that was it!!! Thank you very much. My McAfee is now all updated.

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exbrit
Level 21

Re: McAfee update won't connect to internet when internet is working fine

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Glad your are OK now.

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