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Re: McAfee update causes blue screen crash?

Only if you have a restore point you then can say no updates but hard to know whether it is a dat or program update. this 1 for the 2011 wish list (ie knowing what is the update containing)

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Message 42 of 115

Re: McAfee update causes blue screen crash?

It must have been more than a normal database update. McAfee told me that it was updating in the background. And Windows told me that i had no virus protection. ( McAfee must have been turned off.)

I did have a good restore point. But the problem is that McAfee try to update again some days later. Yesterday i stopped it by forcing the computer to turn off when i saw the update message.

I want to say; don't try to update until i say so.

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Message 43 of 115

Re: McAfee update causes blue screen crash?

I really does not want to quit Mcafee as I have 2½ year left on subscription.

I will download one 30-day trial from a competitor and hope that Mcafee fixes this issue within this time period.

All you guys that do not want Mcafee to upload and install new updates you can set the settings to only do this if you approve of it. No need to shut down computer.

For me, I rather have a a secure enviroment and can't wait for updates to work properly.


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Message 44 of 115

Re: McAfee update causes blue screen crash?

It has been a week since the McAfee Technician who I paid 10 bucks told me to wait a week and the patch will be available. For more detailed background i have a Dell Studio XPS 435T running Windows 7 Ultimate-64bit, 12G of memory, and an Intel Core i7 CPU 920 @ 2.6GHz.

So, as instructed, I waited a week and downloaded the software as instructed (BTW, I never got the email they said i would get verifying my problem).

As before, I re installed McAfee and before reboot, the computer operated fine. Upon reboot (as required by the installation), the login screen appeared for 2-3 seconds, then BLUE SCREEN AGAIN! That makes 5 attempts. I am a little distrubed by all these Monitors to this thread that say they are not having any issues when clearly my machine is a high end one and very new, just a few months old and being rendered non-operational. I think those comments are irrelevant and in poor taste belittling those of us who are experiencing legitimate problems, even verified by the McAfee Technician I spoke to.

So, I booted in safe mode, yet again returned my computer to an earlier state, removed McAfee once more. Computer worked fine. Rebooted, computer works fine. Then I went to Norton and downloaded their security suite and it works GREAT!

I have four McAfee licences, and I will push hard on customer service to give me a refund for them, so I can convert all my computers to Norton. These computers are very important to my family, work, homework, etc., to our lives. I have used McAfee for more than 15 years, and it is too bad the quality of the company has gotten this bad. I can't as many people on this thread and others in this forum just turn something off that we rely on for our well being and wait for McAfee software people to get their act together.

Until I am able to get my refund I will continue to monitor this thread in hoping that magically a fix will appear, but I won't bet on it.


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Message 45 of 115

Re: McAfee update causes blue screen crash?

By the time anyone at McAfee (corporate, not volunteer forum mods) showed any "real" interest in my issue, it was too late to "collect logs".

Over 1 week of advanced trouble-shooting, including extensive hardware diagnostics, had revealed serious damage to the OS that created ongoing problems with booting into Windows.

Whether the root cause of this disaster after the McAfee update was an "OS" issue or a BIOS compatibility issue or hardware or something else was never determined, because no one at McAfee offered anything beyond repeating the process a 3rd time or installing a "beta" software version, "to see what happens"!!!

Given that problem and the fact that I needed to have a functional computer with a viable security suite, I had no choice but to restore the OS from the recovery partition, remove McAfee and get on with my life. (Thankfully, I had another computer to use and my data were backed up, or it would have been even worse.)

I tried through TS to send them any relevant logs or data from the system before restoring the OS, but never found anyone interested in or capable of doing so.

By the time they showed any interest, it was too late.

IOW, McAfee's interest in diagnosing and solving the problem was more than a "day late and a dollar short" -- perhaps those who still have their systems "as is" with this problem can provide their "logs", now that McAfee might actually do something with the info.

As I reluctantly suggested back in my original thread

I knew that my case would only be the tip of the iceberg, and so it has been.

Moreover, the few of us who have been able to directly attribute our problem to the McAfee update likely represent only a few of the many, many (Dell and other) computer users whose computers were rendered inoperable.  Many/most non-computer-savvy folks who ended up with a busted computer for reasons unknown to them likely have sought other remedies and are not represented here at the forum.

The expense of forfeited subscription fees hardly scratches the surface of my month-long-plus agony of having a ruined computer (7 months old and otherwise perfectly stable) that required hours and hours to trouble-shoot, repair, restore and get back to full function.

It has been more than a month, and the reports continue to filter in.

At least some at corporate now acknowledge that there is a serious problem.

Since it doesn't rise to the level of crashing down nearly every Win XP computer on the planet (a la the 5958 DAT debacle), it appears to be low-priority for the company.

I, too, will monitor these threads, but seriously doubt a real solution will be forthcoming.

Even if it were, I lack the time, computer engineering expertise and $2500 for a spare/expendable system to "test" McAfee software.

So I cannot envision a time when I could EVER go back to McAfee.


PS Sorry to hijack this thread, I suppose I could have posted to mine, or the mods could merge them, since they really address similar issues.

Message was edited by: MoxieMomma on 9/12/10 3:07:25 PM CDT

Re: McAfee update causes blue screen crash?

I am or rather have made this an issue to discuss on our call tomorrow. Really as far as I know we have not been informed of a cause being found. That does not mean it hasn't thus my query tomorrow. My PC and Ex_Brits dell Alienware PC are very high level extreme 975 cpus large Hds and ram and high graphics but we cannot reproduce this ever.

Both us use 2010 downloaded from Mcafee are any of you not doing this ie only using the version supplied by Dell?

Seems it never rains but pours here nice to get a rest as 1 issue fixed another pops up.

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Message 47 of 115

Re: McAfee update causes blue screen crash?

I just want to add my experience to the list.  I too am running a dell with windows 7 64 bit and experiened a BSOD following a McAfee total protection update on 9/7/10.  Rolled back to a previous state and was OK until McAfee updated again - and again experienced a BSOD.  Contacted tech. support by chat, but was put into long queue.  I have uninstalled McAfee (now using AVG) and have no problems.

I do not plan on reinstalling McAfee even if there's a patch to fix the problem.  I would like McAfee disclose the problem on its' website and offer refunds to customers.

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Message 48 of 115

Re: McAfee update causes blue screen crash?

I'm in the same boat.  I have a Dell XPS 9000 with Core i7-920 and 8 Gb RAM.  I have been having this problem for about 3 weeks, each time McAfee asks for a reboot to complete the update, I get the BSOD and have to recovery back to a previous version.  I spent the time today with Chat support.  They acknowledged the problem and that the Tech Team was working on it.  No suggestions of what to do in the meantime and they had no way of telling me when the problem would be fixed or how I would find out when the problem was fixed.  Thanks all for the suggestion of going over to Norton.  Great!  Now I can move on and chalk up the wasted 8 hours spent on this, to experience.

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Message 49 of 115

Re: McAfee update causes blue screen crash?

Hi Loucetius,

Just a quick question.  I tried to download a another antivirus program with a 30 day trial until Mcafee gets the problem sorted but upon downloading it
an error occured!!!  Did you get any problems downloading??
Thanks, Ruth Hawley

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Message 50 of 115

Re: McAfee update causes blue screen crash?

My internet provider provides free antivirus from CA.  I tried loading it and got the same BSOD.  Amazing.  So I took the advice of someone in this thread and loaded the free AVG anitvirus and have had no problems.

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