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Message 21 of 115

Re: McAfee causes death with blue screen crash?

Dinesh,

Upon reinstalling McAfee I don't get a blue screen until i reboot to complete the installation. And if i reboot again, blue screen. So, i reboot in safe mode, and restart computer from a know good point before the upgrade from McAfee that caused the problem. Of course when it comes back up, since now it thinks it is an older release of McAfee it tries to download an update, and off we go again. Reboot and blue screen. So what i do is remove McAfee before it goes for the update, and then the computer is fine. Can reboot all i want and it works perfectly. I suppose i could have turned off the auto download of McAfee in Safe Mode, but since now i have removed McAfee completely and need to reinstall it, and it reloads with the defective update (as told to me by the tech people on the phone), there is no sense in reloading it till they come up with the patch.

Hope that makes sense,

I hope you think your tech people are correct and in a week there will be a patch and this problem will go away?

paulm

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Re: McAfee causes death with blue screen crash?

Reinstalled 3 times now past 2 weeks on win 7 64 bit and cannot get it to error so issue maybe caused by something present on the pC be it hardware or a program.

Will ask though can you confirm error message ie if bsod was any file mentioned if bsod what was the stop number and top message ie irq_less_than_ etc

Message was edited by: Peacekeeper on 8/09/10 12:03:26 PM
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Re: McAfee causes death with blue screen crash?

I have pretty much exactly the same thing happening and driving me nuts. Have removed Mcaffee and re-installed several times only to get blue screen on reboot. Now removed Mcaffee as i need to use PC. What is happening?

I have Dell XPS8100 i5

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Re: McAfee causes death with blue screen crash?

I have had AVG 9.0 on four other computers for the past six years. I have NEVER had a problem or an attack.  My wife has McAfee on her new Dell. I don't care if it's free with the computer for the next 8 months...I am replacing it with protection I can trust. I also got...not a Blue Screen, but a multi-colored screen of death. I restored the computer and it worked fine UNTIL McAfee updated again and I was back to the multi-colored screen.

PAYING for support to be essentially told they screwed up is nothing short of theft.

I have no patience with companies that charge US for THEIR problems. Corporate Greed has become a disease.

OK my rant is done.

Alex

Message was edited by: Smart-Alex on 9/7/10 6:24:01 PM CDT
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Message 25 of 115

Re: McAfee causes death with blue screen crash?

I have same problem,  New Dell computer, about 3 months old.  Everything was working fine until a couple weeks ago after normal update.  Next morning started computer and got the blue screen.  Called customer service, I explain situation and technician helps me by taking remote control of my computer and removing McAfee software.  He dumps temporary file folder, downloads McAfee installation exe file and instructs me to reboot and install.  I Rebooted and installed.  You guessed it,  immediate Blue Screen of Death. I tell technician what happened and he places me on hold for a second.  He then comes back and tells me he's sorry, "but it appears there's a compatibility issue with some versions of windows 7, but our engineers are working on it and should have a fix within the next two weeks.  You'll get an email letting you know."  One week has passed.  If nothing by end of next week, I'll go buy Norton.  Luckily my subscription was free with the new computer.  Can't afford to be on net without protection.

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Message 26 of 115

Re: McAfee causes death with blue screen crash?

I have had similar problems to those stated above and it all started after the August 26, 2010 update of McAfee.  I keep restoring to that date, and everything works fine except the McAfee.  I am going to uninstall it and get another form of protection (maybe AVG free) until a solution is found.  I have tried so many things and have done the recovery so many times.  I'm getting so tired of it and I am at the breaking point!  If anyone finds a solution PLEASE PLEASE don't forget to post it her for all of us with the McAfee BLUES (screen)!!  Thanks!

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Message 27 of 115

Re: McAfee causes death with blue screen crash?

Hi Muldoonc,

I was just reading your post and had a question: Are you saying you installed McAfee Total Protection 2010 (I assume that is what you meant by "Total Security") on a Windows 97 machine?

That shouldn't be possible.  You are correct, Windows 97 is not supported - only Windows XP Windows Vista and Windows 7 are, and the installer will check your operating system and stop the install due to OS incompatibility.

What version of McAfee do you have on your computer?

Thanks


Colin

Message was edited by: Peacekeeper sorry mate on 9/09/10 11:57:18 AM
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Message 28 of 115

Re: McAfee causes death with blue screen crash?

Hi Colin, thanks for responding. I had McAfee installed on my new Toshiba Laptop which I purchased here in the UK back in 04/2010. The operating system is Windows 7. It had McAffee antivirus software pre-installed with a 60 day trial period ( might be 30 day!). I opted not to purchase the continuation subscription simply because it was not competitive with what McAfee was already selling in main street stores in the UK. It thought it was a bit of a con to be honest but simple economics was my driver. Why pay more to renew a pre-installed McAfee anti virus subscription when you can purchase McAfee Total Security 2010 in the store for half the price.

I purchased the CD in Staples UK a specialist Office Supplier. I followed the instructions and registered the product. This is when it all went wrong. I kept getting this "blue screen failure" on installation. I logged 5 individual help desk calls with McAfee ( 517772669, 517988817, 520020604, 520060309 & 507570663). The Help Desk we very polite and engaging however after spending literally days they were unable to resolve the "blue screen" problem. The Help Desk were doing their best and it was investigated at all Service Desk Tiers but in the end they could not resolve the problem,  On the third call I was getting fed up with being told that McAfee Engineers were working on it and that I should take 2 weeks and they would contact me. I got the impression that I was being fobbed off. The Help Desk offered to extend my licence on my McAfee Total Protection 2010 once their engineers could resolve it.  The Summer passed by and no call back from the McAfee Help desk!! 

My experience is certainly not unique and the global feedback on this matter to McAafee speaks volumes. The bottom line is that the McAfee product (McAfee Total Protection 2010) that I purchased is not compatible with Windows 7 and McAfee cant offer a solution.

Last week, I had an promotional e-mail from McAfee advising me that they had reduced their prices and I could subscribe on line. The e-mail mentioned nothing about the problem or that it had been resolved. I went ahead and subscribed on line after all the problems I had because I wanted to see if they had resolved the problem and I guess to see if there was a difference between McAfee centrally down loaded product and McAfee product purchased in CD format from main stream stores. I paid my money on line and went to download, within seconds the dreaded "blue screen" appeared and killed my laptop. I had to revert to safe mode uninstall the product and reinstate a previous setting. I did not bother to call the McAfee Help Desk!!!  I simply called McAfee Customer Services and asked for my money back. McAfee obliged without any qualms or at least I have a confirmation from McAfee to say the money will be returned between 5 - 10 working days.

That is my experience and it is not unique. The Mcafee Total Protection 2010 anti-virus software and Windows 7  are not compatible on my Toshiba Laptop. On the weekend I am going to purchase a competitors premium Anti Virus package and I will update you on my experience.  

Yours Sincerely

Muldoonc

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Re: McAfee causes death with blue screen crash?

Ah toshiba is it an amd cpu?

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Message 30 of 115

Re: McAfee update causes blue screen crash?

Blue screen after Sept 6 update, called Mcafee service escillating , now they says it is a know problem on Windows 7 64 bit , and will take 3 WEEKS to fix, and I have to remove naitvirus or it will keep happening.  I had to use safe mode and restore to get it back. So I removed it , install Norton (which worked fine) and got a refund, that took a few phone calls as well.

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