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Re: McAfee update causes blue screen crash?

I also have an Acer laptop running Windows 7 32 bit and get the same blue screen crash.

I have paid good money for a product that is now unusable.  Is there any solution to this problem?

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Re: McAfee update causes blue screen crash?

I am also have "the blue screen of death" with the updates from McAfee the past week.  I have had to restore my Vista to an earlier date before McAfee's dump.  I have chatted with Ranjit Mohan at McAfee and he can't fix the problem  I am only seeing part of the HOME Screen and therefore cann't click on the FIX.  I am also about ready to download a free virus program.

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Re: McAfee update causes blue screen crash?

Do you have a support number with respect to the chat with the McAfee tech? If so please post the number here on this forum.

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Re: McAfee update causes blue screen crash?

Also download the mclogs file that vinod posted near the top of this thread and run it after a bsod in safe mode without networking and post the zip file here. Also post PC specs/OS and whether you get your mcafee version from mcafee dorect or via a partner such as your ISP or Dell etc.

Message was edited by: Peacekeeper on 5/09/10 8:09:22 PM
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Message 15 of 115

Re: McAfee update causes blue screen crash?

I have uploaded the log file produced by the MCLOGS application with an earlier post.

In the attached text file there is some info about the hardware/OS of the computer that has the problem.

I had McAfee with an ACER laptop I bought and when the trial period expired I purchased three licenses.

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Message 16 of 115

Re: McAfee update causes blue screen crash?

I would also like to add  that my computer went absoluty nuts after the latest updates. BSODs ranging from cache_manager to bad_pool_caller. Every test I did showed a possible bad motherboard, ram, or hard drive. Long story short; W/O the latest updates my computer runs fine, W/ my computer goes off the rails like a speeding locomotive in a michael bay movie.

Running Vista 64

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Message 17 of 115

Re: McAfee causes death with blue screen crash?

I have raised this problem 5 seperate times now and they cant fix it.

McAfee "Total Security 2010" is just not compatible with WIN97.

How can I get my money back? This is costing me a lot of money!

Disgruntled User. Never Again!!!!

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Message 18 of 115

Re: McAfee causes death with blue screen crash?

I just spend $9.95 for priority support. A nice woman by the name of Gomathy told me that McAfee is experiencing problems with last update with Windows 7 64 bit systems. They are working on a patch. I am told it will take a week, and I will get an email telling me to reinstall McAfee and the new update. Of course I am not happy since until the patch comes I have no Anti-virus protection so I am not willing to risk using the computer for email or on the web. So, I am out of business till the new patch comes. Hope this helps some of you a bit.

It is a bit disturbing that I had to spend 10 buck to be told that they have a problem and they need a patch!

paulm

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Re: McAfee causes death with blue screen crash?

Interesting as I have just reinstalled in win 7 64 bit with no issues with ask around about this.

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Message 20 of 115

Re: McAfee causes death with blue screen crash?

Hello Paulm,
Sorry for your frustration, bould you please let us know if we are getting a blue screen during the install / post installation and upon reboot of your computer .

Regards,
Dinesh K
McAfee Online Community Moderator

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