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Re: McAfee update causes blue screen crash?

I had the same problem and fixed it and hope it works for you all, I have a Dell XPS Desktop 8100 with windows 7 home premium 64 bit okay, see i have this atheros driver called DW 1525 you have to disable it in safe mode in device manager, just type device manager in the search box, then network adaptors. It should be the second one disable it and your computer should be able to boot normally. Then you would have to enable your ethernet internet port and get a especific update for the driver, search dell's website or search in your computer typing update in the search box sorry I don't remember exactly were I found it. After you get this update your computer should be able to work normally wirelessly and you can disconnect from the ethernet cable you were previously using good luck and hope this works!!

My computer got a werid blue screen when i tried to boot it normally, like a lot of colors fuzzing the screen only when i tried to boot it in safe mode with networking i got the original BSOD tell me if it doesn't work i'll try to help in any way I can!!

Message was edited by: River100 on 10/18/10 10:52:52 PM CDT

Re: McAfee update causes blue screen crash?

What I did notice is that the whole Mcafee front end has changed following this install, so it was way more than a .dat file upgrade . My wifes ACER is running 32bit vista. We have restarted several times this morning and both logged in and just to repeat at this time no issues.

RobertJ
Level 7
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Message 113 of 115

Re: McAfee update causes blue screen crash?

I am mad.  It took me weeks to figure out that my McAfee software is what was causing my computer to not boot up.  After trying several times to uninstall and reinstall McAfee on my own, I spent about 2.5 hours over two evenings with McAfee representatives remotely taking control over my PC to try and resolve the issue and they did not succeed.  One of the items they tried was to install the security update to my wireless card.  I finally gave up and just installed a free anti-virus software that runs perfectly on my PC.

My objective today was just to take a principled stand and get a refund.  McAfee told me I had to ask Dell for a refund since I bought the software through them.  I spoke with 5 different Dell reps.  The "customer service" and "technical support" teams just kept transferring me back and forth to each other.  Twice my call was dropped during the transfer.  I gave up my attempt to get a refund after I was dropped the second time.  Since there are so many of us with this problem you would think that getting a refund would be easier.

Aren't there any good class action lawsuit attorneys out there looking for lead plaintiff volunteers?

Aldrin
Level 12
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Message 114 of 115

Re: McAfee update causes blue screen crash?

Hey RobertJ,

Do you have any Service Request No# from McAfee - if Yes then please provide me that, so we shall look into it in order to try and fix your issue !

RobertJ
Level 7
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Message 115 of 115

Re: McAfee update causes blue screen crash?

Aldrin,

The first time that I allowed McAfee to take control of my computer to fix the issue was ticket 484570-576839719.  Anish made several changes to my Internet settings.  He then left me to attempt to finish the installation because he assume it would work, but it did not.  The next day I spent another 1.5 hours with McAfee support.  Part of this time they took control of my computer and installed a security update related to my wireless card.  This representative stayed with me and we thought that it was going work, but when my computer suddenly crashed we lost our connection.  Our connection was lost before I was given this second service request number.  I am not willing to spend any more time resolving the issue as I now believe that there are free alternatives to McAfee that are also more effective.

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