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jihad
Level 7

McAfee total protection 2012 and Windows 8

I had McAfee total protection 2012 (3 PCs) it was working just fine with two PCs untill now. Yesterday, I bought a new laptop with windows 8 on it. I could not install McAfee total protection 2012 on it. The laptop is brand new and once the installation starts it gave me that there are some threats! (Note that there were a Norton antivirus free 30 days trial but I removed it so I can install the total protection). once I skip the threat message the Gathering download information screen keeps with no progress for hours and no progress at all.

can you please help me?

Thank you,

Jihad

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3 Replies
exbrit
Level 21

Re: McAfee total protection 2012 and Windows 8

Try running Norton's Removal Tool first and then run the installer.

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jihad
Level 7

Re: McAfee total protection 2012 and Windows 8

thank you for the reply,

I tried the Norton removal tool but the same thing happened. the error messgae details contained the following:

------------------

Files that help describe the problem:

  C:\Users\GO\AppData\Local\Temp\WEREC5B.tmp.appcompat.txt

  C:\Users\GO\AppData\Local\Temp\WEREC7B.tmp.hdmp

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=190175

If the online privacy statement is not available, please read our privacy statement offline:

  C:\windows\system32\en-US\erofflps.txt

----------------------

how can I fix that?

Many thanks for the response.

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exbrit
Level 21

Re: McAfee total protection 2012 and Windows 8

It sounds like you have other security software installed, is that the case?  If so remove it.

You also need to ensure that Windows is totally up to date and that includes IE even if you don't use  it.  Make sure of that first.

Otherwise contact Technical Support via the link under Useful Links at the top of this page.

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