I received an e-mail from McAfee today which told me that my yearly subscription had been renewed. Thing is, I did not authorise this. What right do McAfee have to go into my credit card account and withdraw almost £64 of my money ? What if I was going to change to Norton, for example How do I get a refund on my account from McAfee ?
How do I contact McAfee directly in order to speak to an actual person ?
I sympathize but actually if you'd read the small print when you subscribed, the auto-renewal would have been mentioned there. You can easily cancel it and they will reverse the charge if you wish'
Contact them by phone:
Telephone Customer Service
To speak with a Customer Service representative, call 020 79490107. You may be asked for your registered email address and order
number. Telephone charges may apply.
Estimated wait time: 10-30
Hours of Operation: 09.00-18.00 local, Monday through Friday
Or use the online chat to contact Customer Service: http://service.mcafee.com/CustomerService.aspx?lc=2057&sg=CS&pt=1
Sorry for the inconvenience.Message was edited by: Ex_Brit on 03/05/10 6:36:28 EDT PM
I forgot to mention that you can also ensure that auto-renewal is turned off by going to your account page and look for "Auto-Renewal Settings" on the left side.