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McAfee freezes when i try to change firewall settings

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Hi people,

As the subject states im having trouble changing the firewall settings. Everytime i go Web and Email Protection and click firewall it freezes. When i click on the firewall tab on the top and click settings it freezes. If i hit navigation on the top right and click firewall it freezes aswell. I have McAfee 2011 and im running windows 7 untimate 64. Can someone help me?

Thanks.

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1 Solution

Accepted Solutions
Peacekeeper
Level 20

Re: McAfee freezes when i try to change firewall settings

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I assume you did not have another firewall program install previously or currently? If you did you need to run its uninstall tool.

Set firewall to defaults reboot and see if that helps

That said if that is not the issue maybe the install got corrupted and a uninstall / reinstall would clean it.

Follow

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

reinstall Mcafee from your account

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5 Replies
Peacekeeper
Level 20

Re: McAfee freezes when i try to change firewall settings

Jump to solution

I assume you did not have another firewall program install previously or currently? If you did you need to run its uninstall tool.

Set firewall to defaults reboot and see if that helps

That said if that is not the issue maybe the install got corrupted and a uninstall / reinstall would clean it.

Follow

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

reinstall Mcafee from your account

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Re: McAfee freezes when i try to change firewall settings

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Ahhhhhhh! It works! Thank you!!!!

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Peacekeeper
Level 20

Re: McAfee freezes when i try to change firewall settings

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Which of the above worked. This for my info

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Re: McAfee freezes when i try to change firewall settings

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reinstalling. i couldn't restore firewall's default settings because well, it was under firewall settings and i couldn't get to that because McAfee would freeze right after. uninstalling then reinstalling fixed it thank you!

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Peacekeeper
Level 20

Re: McAfee freezes when i try to change firewall settings

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Glad to help that fixes many issues

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