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christymk
Level 7

McAfee freezes when I try to adjust firewall setting

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Hi everyone, I'm new here and I'm having a frustrating problem. (I searched for the answer here in case someone has already written about this, and couldn't find anything.)

My husband and I are having a firewall problem that is blocking two of our internet browsers from functioning. (We can access the internet using Safari, but not Firefox or Explorer.) He has been trying to use McAfee to turn off a firewall. When we click "Firewall" in McAfee, the program always completely freezes and won't let us do anything at all. When this happens, we have to force quit using the task manager because the program is nonresponsive. He has thought about uninstalling and reinstalling McAfee, but we have a subscription and we don't know what would happen to that if we uninstalled the program.

If it's relevant, we are using McAfee Security Center 2010 and Windows 7.

Huge thanks to anyone who can help!! 

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Peacekeeper
Level 20

Re: McAfee freezes when I try to adjust firewall setting

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Well originally I was going to suggest resetting teh firewall to defaults but any work on the firewall you say freezes it.

You say you have 2010 and I assume not from Mcafee as all direct Mcafee subscribers are on 2011 version. So you got it from who?

First ensure you can access your download from the Partner who supplied Mcafee

Then

I would uninstall but follow this method here

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

reboot and run the MCPR tool to clean up what the windows removal missed.

Reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

Then reinstall from your account.

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3 Replies
Peacekeeper
Level 20

Re: McAfee freezes when I try to adjust firewall setting

Jump to solution

Well originally I was going to suggest resetting teh firewall to defaults but any work on the firewall you say freezes it.

You say you have 2010 and I assume not from Mcafee as all direct Mcafee subscribers are on 2011 version. So you got it from who?

First ensure you can access your download from the Partner who supplied Mcafee

Then

I would uninstall but follow this method here

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

reboot and run the MCPR tool to clean up what the windows removal missed.

Reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

Then reinstall from your account.

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christymk
Level 7

Re: McAfee freezes when I try to adjust firewall setting

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THANK YOU TONY!!!!!!!

It worked and we have all our browsers back!!!!!!! Thank you so much!!!!!!

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Peacekeeper
Level 20

Re: McAfee freezes when I try to adjust firewall setting

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Great enjoy 

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