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johndoe2050
Level 7

McAfee downloaded in Feb, now Outlook problem with receiving mail

Greetings,

I've installed McAfee via the download option into its latest version.

What I see in the program it is VirusScan 14.0

I had a previous version of McAfee, so I prefered to obtain the newer one via an update through the internet

After I installed the new program I cannot receive my mails from OUTLOOK (using POP3), saying that "could not connect (log-in) to your account"

I've been using ports 110 which is the one I need to use for my mail client (and I also enabled them in McAfee), and also check that OUTLOOK has full access

Even though I found a way to make it work again my OUTLOOK.

If I go to Real-time scanning settings, under the Attachment and locations options, I DISABLE the "email attachments" checkbox.

After that I can receive again mails with no problem.

Obviously I DONT WANT to disable this option, seems to be that there's possibly something else in order to fix this and keep enabled this option and making outlook to receive mails without problems.

IS THERE ANOTHER WAY TO KEEP THIS CHECKBOX AND KEEP OUTLOOK WORKING WITH MY POP MAIL?

I've the latest updates from Microsoft

Latest updates from McAfee

Windows 7 Enterprise Edition 32bit

Office Enterprise Edition 2007

Outlook 2007

McAfee VirusScan 14.0.306

McAfee Security Center 10.0.570

McAfee Personal Firewall 11.0.378

Thanks

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2 Replies
BalaSGS
Level 7

Re: McAfee downloaded in Feb, now Outlook problem with receiving mail

Hi,

Sorry for the delayed response, Can you confirm if the issues still persist. If yes, then please clarify

If you made any recent changes to the system (Computer- Software or hardware)?
Let me know the McAfee version installed in your system?
Did you have any other security software installed in the computer?

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k3tg
Level 14

Re: McAfee downloaded in Feb, now Outlook problem with receiving mail

You may want to consider contacting Technical Support Chat found under the Useful Links at the top of this page. They are available 24 hours a day

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