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tonks_89
Level 7

McAfee antivirus plus won't update

Hello, can someone help me to fix this. I have antivirus plus, theres big red flag that says your computers at risk, on home page it says that updates are available in red, when I click to update it says that its running but the percentage of the update is always zero and it over like in five sec. I tried McAfee technical support but i wont open.

Can someone help?

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6 Replies
k3tg
Level 14

Re: McAfee antivirus plus won't update

What type of operating system in your computer?

How much available ram?

What type of internet connection?

Did you previously have any security software installed?

Did you purchase your software directly from McAfee or is it from a third party such as Dell, Verizon, AOL?

Can you post any screenshots?

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tonks_89
Level 7

Re: McAfee antivirus plus won't update

Thank you for answering,

Operating system is Windows 7 with 4 GB RAM, internet connection is wireless. I had this laptop for two years and McAfee is my first security software I never had this problem before. I got bought it from McAfee website.

McAfee.png

McAfee2.png

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Dinz
Level 16

Re: McAfee antivirus plus won't update

Hi tonkd_89,

  • Please make sure that you do not have any other security software/virus scanner installed – If yes, please uninstall the conflicting program from add/remove programs
  • Then, its sub folders (remnants) from C:\program files  & common files.
  • Run McAfee virtual technician from http://mvt.mcafee.com and post back the status and your session id from MVT .

Regards,

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tonks_89
Level 7

Re: McAfee antivirus plus won't update

Hi,

I don't have other security software and I already tried virtual technician and it says: Unable to get data from server. I tried it a few times but always says the same.

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tgellatly
Level 7

Re: McAfee antivirus plus won't update

I have the exact same problem except on a desktop with no other security software connected. When I run the update check however it goes green and says my system is up to date but about 30 minute slater I get another flag saying I need to check for updates and the virtual Technician software says the same thing, can't reach application server.

any help much appreciated

T

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Dinz
Level 16

Re: McAfee antivirus plus won't update

Please click on this link http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=1&st=CHAT and get connected to our technicians and they would diagnose the issue with the update and help you get it fixed.

Thanks,

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