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McAfee Will Not Re-Install

I am having trouble re-installing McAfee. Any help will be much appreciated.

Jeff Crawford

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6 Replies
Peacekeeper
Level 20

Re: McAfee Will Not Re-Install

More detail maybe would help. Normal way of reinstalling is to remove Mcafee via

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

reboot

run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

Reinstall from your account.

If this does not help post back with more detail about what is happening or nor happening



Message was edited by: Peacekeeper on 18/08/11 6:57:52 AM
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Dinz
Level 16

Re: McAfee Will Not Re-Install

Jeff,

Could you please  let us know what would  be the exact error message that you receive during the download, that would help us steer the right way. Also, please provide us with some of the below helpful information ;

What is the operating system ?

How is the computer connected to internet (DSL/Wireless)

Do you have / Did you previously have any other antivirus software in the PC  ?

If possible please attach a screen shot of the error message that you get!!!

Regards,

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Re: McAfee Will Not Re-Install

This is the screen that I am still getting.

I am connected via cable internet with Time Warner Cable services.

No, I do not have any other virus protection installed.McAfee 01.pngMcAfee 02.png

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Peacekeeper
Level 20

Re: McAfee Will Not Re-Install

Did you try reinstalling after a removal as I mentioned above?

You can try installing in safe mode with networking that helps sometimes as does

or another way

https://community.mcafee.com/thread/17374?start=10&tstart=0

Message was edited by: Peacekeeper on 30/09/11 6:52:25 AM
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Re: McAfee Will Not Re-Install

Thank you, Peackeeper, for your assistance. I have tried everything you instructed me to do without any luck. This problem has become unbearable as it has been persisting since August 12th. My computer is still unprotected and is slowing down. I paid for protection that I have not had for two months now. I would greatly appreciate a refund of my purchase since I did not get what I paid for. I hope you understand and I am requesting that you please help me with the procedure. Again, thank you for your time.

Sincerely,

Jeff Crawford

P.S.

I know this kind of problem is not the norm; sometimes technology is fickle. That being said, if you are able to help me obtain my refund, I would be very likely to purchase McAfee products for my future electronic devices.

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Peacekeeper
Level 20

Re: McAfee Will Not Re-Install

Customer service is the 1 to contact re refunds though as after 30 days you will have to push them re your issues and trying to fix them as teh reason you are late.  Did you contact them and ask them to try to install it?

http://service.mcafee.com/CustomerService.aspx?lc=1033&sg=CS&pt=1

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