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oimetra
Level 7
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Message 1 of 12

McAfee Vs League Of Legends (Bug Report)

Hello, i want to report a bug concerning mcafee and league of legends (game) as mcafee continously interrupts its connection to the internet wich is incredibly annoying and the only way to make it stop is to fully uninstall mcafee as just disabling firewall and real scan doesnt work.

I run windows 7 home premium 64 bit wich might be a factor, since i also have mcafee on my older laptop (with windows vista 32 bit) and it doesnt have any problem whatsoever.

It seems to be a problem with the adobe air that the game uses... Anyway... i already suspected of mcafee and it proved to be right when i tried uninstalling for a few weeks (no more connectivity problems) and i installed mcafee again today (hello again connectivity problems). So i'll be uninstalling mcafee again so i can be able to enjoy my game while this gets investigated.

If this is not the propper forum or section to report a bug, please let me know and point me in the right direction.

If i can provide any kind of log to help investigate this issue ill gladly do so.

Oim~

11 Replies

Re: McAfee Vs League Of Legends (Bug Report)

Can you post the mcafee versions you have and

1 run MVT (solution 2) after you follow this faq minus the uninstall.

http://service.mcafee.com/faq/TS101446.htm

2. Reinstall your software as per solution 3.

All this leads to then if still an issue calling Mcafee support and tell them the issue and what you have done. If they do not know of the issue ask for an escalation.

oimetra
Level 7
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Message 3 of 12

Re: McAfee Vs League Of Legends (Bug Report)

This problem was prior to the update that caused the internet loss... i still did what you said, nothing.

McAfee SecurityCenter

Version 11.0

Build 11.0.678

Affld 105-592

Last Update: 04/09/2012

McAfee VirusScan

Version 15.0

Build 15.0.302

Last Update 05/09/2012

DAT Version 6826

DAT Creation Date 05/09/2012

Boot DAT Version 6824.0000

Boot DAT Creation Date 03/09/2012

Engine Version 5400.1158

McAfee Personal Firewall

Version 12.0

Build 12.0.360

Last Update 04/09/2012

McAfee SiteAdvisor

Version 3.4

Build 3.4.1.195

Affld 105

Last Update 04/09/2012

McAfee Anti-Spam

Version 12.0

Build 12.0.292

Last Update 04/09/2012

Content Version 4332

Content Update 05/09/2012 07:40:43 pm

Engine Version 2.2.0.9286

McAfee Parental Controls

Version 13.0

Build 13.0.319

Last Update 04/09/2012

McAfee QuickClean and Shredder

Version 11.0

Build 11.0.418

Last Update 04/09/2012

Thats the mcafee installed on my laptop, and i cant call support via phone cuz i live in mexico, so i guess ill have to uninstall and waste my license

Re: McAfee Vs League Of Legends (Bug Report)

Open technical support change to spanish language choose telephone support and mexico and then select telephone. 6am to 8Pm central time. Is this if you continue a local call the number is given when you input all the details? If not i will get a tech to contact you.

By interupt the game how does it show this? Is adobe air allowed in Internet connections for programs?

Message was edited by: Peacekeeper on 6/09/12 2:05:33 PM
oimetra
Level 7
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Message 5 of 12

Re: McAfee Vs League Of Legends (Bug Report)

It has full access, the game itself shows a red message saying the connection to the server has been interrupted.

It shows no phone number, and also the radio button is disabled.

Oim~

Re: McAfee Vs League Of Legends (Bug Report)

That was what i thought. Please PM me your phone number and best central time to contact you and I will pass this up the line. The call if it comes you should be warned before it comes. Will request a spanish speaker Ok?

oimetra
Level 7
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Message 7 of 12

Re: McAfee Vs League Of Legends (Bug Report)

well, its wednesday now and still nothing

Re: McAfee Vs League Of Legends (Bug Report)

Will stir them up.Seems getting a spanish speaker is an issue though I would not have thought it would be.

karthiks
Level 12
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Message 9 of 12

Re: McAfee Vs League Of Legends (Bug Report)

Hi,

Can you check whether you are able to play the game by disabling the Net guard feature. Please follow the below steps to turn off the Net guard feature of McAfee.

  • Open McAfee Security Center
  • Click on Navigation at the top right corner
  • Open Firewall
  • At the bottom of the firewall settings open the Net guard
  • Deselect the Turn on Net guard (recommended)
  • Check you are able to play the League Of Legends game online

NG.JPG

Message was edited by: karthiks on 9/12/12 4:41:50 PM CDT

Re: McAfee Vs League Of Legends (Bug Report)

i've bot tried turning firewall off and real scan off, no difference at all.

Oim~