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jck7326
Level 9

McAfee Virtual Technician?

I'm trying to get support from McAfee, so far it's been a mysterious and convoluted process to obtain support.

Going through the support website, I was hoping to do an email or chat ... but before I can do that I was informed I needed to run McAfee Virtual Technician. I am currenting in the process of running the program.

How long does it take for the Virtual Technician to initialize? It has been "initializing" for about 15 minutes. See image below. Also does anyone know of a way I can get support (help) if McAfee Virtual Technician fails.

mcafeevtech.jpg

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3 Replies
k3tg
Level 14

Re: McAfee Virtual Technician?

Perhaps the server is down trying to initalize your MVT session as I cannot get it to function on my computer either. Try waiting for for a while and attempt to run it again.

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jck7326
Level 9

Re: McAfee Virtual Technician?

Thanks I eventually got in, but the technician could not fix my problem.

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JaiPrakash
Level 12

Re: McAfee Virtual Technician?

In order to get assistance through McAfee Technical Support kindly click on Useful links at the top of this page and click on Technical Support and get connected to our chat technicians, so that they diagnose the issue and help you to resolve your issue.

(Or) please let me know what does your McAfee product reports.

TS.JPG

on 10/18/11 10:57:15 AM CDT
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