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jwjr417
Level 7

McAfee Total Protection - update problem - Win 7

Hello,

Running McAfee Total Protection just fine on Win 7.

Now when trying to do a update get msg from McAfee

Update Problem

McAfee cannot update your software. Please check your Internet Connection.

If the problem continues, contact Technical Support.

Internet Connection is fine, all items in McAfee except update are all green check marked and fine.

I tried the registry fix outlined elsewhere and that did not help.

Thoughts?

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3 Replies
k3tg
Level 14

Re: McAfee Total Protection - update problem - Win 7

You might want to consider contacting Technical Support Chat found at the top of this page under Useful Links. They are available 24 hours a day.

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Dinz
Level 16

Re: McAfee Total Protection - update problem - Win 7

Hi,

McAfee software might not detect an active internet connection due to the following reasons:

Conflict with any other security software
Malware infections in the computer
Unable to connect with McAfee server

Please provide me some details about the computer so that we could guide you accordingly;

What is the computer’s operating system ?
How is the computer connected to internet ?
Do you have any other security software installed in the computer ? (check in C:/program files & common files for any remnant of different security software)

Kindly get back with the following details so that we could assist you with our best here.

Regards,
Dinesh K

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jwjr417
Level 7

Re: McAfee Total Protection - update problem - Win 7

Hello,

Re-install fixed problem. All working well with all McAfee products.

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