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agaur
Level 7

McAfee Total Protection - Virus Scan is not working

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I have an active subscription of McAfee Total Protection but still McAfee says that the 'Computer is at risk'.

When I go to PC Security tab then I see that the real time scanning is off. When I click on it then the Features screen comes up which asks to add VirusScan to existing McAfee protection. I click the checkbox and click next, McAfee downloads and installs VirusScan. When it is done, there is Finish button, I click on Finish and even then 'Computer is at risk'.

Even Windows say that there is No Virus Protection installed. I am using Windows7 on a lenovo PC.

Also, whenever I restart my PC, I have to download and install VirusScan again using above stated method.

I've tried MVT and it shows me some errors that it can't solve.

I've also uninstalled and re-installed McAfee but that didn't make any difference.

What is the issue with McAfee/VirusScan? Please help solve this problem.

Thanks.

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1 Solution

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exbrit
Level 21

Re: McAfee Total Protection - Virus Scan is not working

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Make sure Windows is up to date.

Uninstall all McAfee products via Control Panel > Programs and Features

Make sure any other 3rd party antivirus is also uninstalled.

Run the MCPR cleanup tool and reboot

Reinstall from your online account.

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5 Replies
exbrit
Level 21

Re: McAfee Total Protection - Virus Scan is not working

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Make sure Windows is up to date.

Uninstall all McAfee products via Control Panel > Programs and Features

Make sure any other 3rd party antivirus is also uninstalled.

Run the MCPR cleanup tool and reboot

Reinstall from your online account.

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agaur
Level 7

Re: McAfee Total Protection - Virus Scan is not working

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Thanks Peter. After running the MCPR tool, I reinstalled and that fixed the problem.

It seems to me that removing McAfee via Control Panel doesn't work as there may be some residual files. Running the MCPR tool cleaned up all the files and then it was a success.

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Peacekeeper
Level 20

Re: McAfee Total Protection - Virus Scan is not working

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You need to do both as windows removal frees up your used licence. This stops you running out of licences if you on a limited amount.  The MCPR cleans up what remains.

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exbrit
Level 21

Re: McAfee Total Protection - Virus Scan is not working

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agaur wrote:

Thanks Peter. After running the MCPR tool, I reinstalled and that fixed the problem.

It seems to me that removing McAfee via Control Panel doesn't work as there may be some residual files. Running the MCPR tool cleaned up all the files and then it was a success.

Great.  All the best of luck ;-)

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catdaddy
Level 20

Re: McAfee Total Protection - Virus Scan is not working

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Successfully moved from Consumer to General Discussion  > Discussions

Cliff
McAfee Volunteer
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