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cyb
Level 7

McAfee Total Protection 2012

Hi

I bought McAfee Total Protection 2012 in amazon.co.uk and I'm having problems to activate this product in last 13 days .

Only show this :

McAfee.png

I try use the McAfee Virtual Technician (MVT) but doesn't work, only show blank page.

My browser is firefox 11.0 and my SO is Windows Xp SP3.

Anyone could help me to solve this problem ?!!

Regards,

Cyb

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3 Replies
exbrit
Level 21

Re: McAfee Total Protection 2012

Although Firefox is your browser of choice, McAfee software utilizes Internet Explorer for all of its functions, so open IE (which I hope is IE8, the most secure version available for XP, if not I suggest installing it) and go to Tools/Internet Options/Advanced and click 'Reset', Apply and OK.   Close and reopen IE and go to Tools/Manage Add-ons and re-enable any you may needs, at the same time make sure that the usual ones, Adobe Flash and Shockwave and Java aqre all the latest versions.

If that doesn't help, then it's probably easiest and quickest for you to get Technical Support to check it out.  It's a free phone call or you can use online chat.

http://service.mcafee.com/TechSupportHome.aspx?lc=2057&sg=TS

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cyb
Level 7

Re: McAfee Total Protection 2012

Hi Ex_Brit

I install IE8 and It's same ting

McAfee_1.png

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exbrit
Level 21

Re: McAfee Total Protection 2012

Oh dear, then try the phone support.  They are closed now but in the morning it should work:  http://service.mcafee.com/ServiceSelect.aspx?lc=2057&sg=TS&pt=1&st=PHONE

It's free.

Message was edited by: Ex_Brit on 09/04/12 5:06:26 EDT PM
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