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McAfee Service Host has stopped working

On Sunday, November 13th there was an update to McAfee Total Protection that required a restart to fully implement. Starting the following day, I've received errors at least once a day that state that McAfee Service Host has stopped working. I'm not quite sure what this entails, what programs are at risk when this happens.

I'm running Windows XP on a Dell desktop computer, using Firefox 3 as my web browser. The website tvtropes.org seems to cause this problem in particular, it's caused about half of these errors, the most recent after only being on the site for 5 minutes despite a previous hour with no problems. The error has also occurred while visiting gamespot.com and amazon.ca.

28 Replies

Re: McAfee Service Host has stopped working

Is this a popup? Is this the popup?

https://community.mcafee.com/servlet/JiveServlet/downloadImage/2-144381-5364/450-225/McAfeeErrorWindow.jpg

Please post the versions of Mcfaee

Security Centre

Virusscan

Firewall

Any reason to be still on Firefox 3?

Is this on a HP computer? ie does it use online backup software from Zuno that HP uses in its cloud backup?

Message was edited by: Peacekeeper on 19/11/11 7:31:44 PM

Message was edited by: Peacekeeper on 19/11/11 7:35:41 PM

Re: McAfee Service Host has stopped working

That error message isn't quite the same because I'm using a different version of Windows, and the one I get also has an error report option. I'm still on FF3 because 4 initially seemed buggy and missing features and I never got back to it. My computer has nothing relating to Cloud or Zuno on it. I made a mistake in my first post, it's actually made by MDG, not Dell.

Security Center

Version: 11.0

Build: 11.0.623

Affld: 332

Language: en-us

Last update: 11/13/2011

Virus Scan

Version: 15.0

Build: 15.0.294

Last update: 11/17/2011

DAT version: 6533

DAT creation date: 11/17/2011

Boot DAT version:6523.0000

Boot DAT creation date: 11/7/2011

Engine version 5400.1158

Firewall

Version: 12.0

Build: 12.0.345

Last update: 11/13/2011

Re: McAfee Service Host has stopped working

What service pack for XP and what version of Firewall the full build details is it 3.5 or better?. Does it do the same it you use IE? What version of IE are you using?

Take a pic of the message please

If you can get below done before Monday I can bring this up at our phone call Monday arvo.

Before I suggest discussing this with a tech

1. Run MVT and see if it finds anything amiss

MVT is tech support link in useful links tab above.

Note session number

2. If no go.

Uninstall reinstall

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

reinstall from your account

This will stop the techs suggesting same.

Re: McAfee Service Host has stopped working

I have Windows XP version 2002 service pack 3, Firefox is version 3.6.24, and I don't use IE.

I'll post a picture of the error message if and when I get it again, I'll poke around the sites that gave me trouble.

Re: McAfee Service Host has stopped working

But do you have IE installed?

Re: McAfee Service Host has stopped working

Ah, right, I have IE7 on my system, I haven't actually used it in over 2 years.

exbrit
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Re: McAfee Service Host has stopped working

cattleprod, as McAfee relies on a working IE at its default settings try updating IE7 to IE8, which is the latest available for XP and Firefox probably needs updating too.

It's a general rule these day to keep everything updated, even if it isn't used.

I'm not saying this will cure it, but it might help.

Then run the MVT http://mvt.mcafee.com to see if it finds fault with anything.

Re: McAfee Service Host has stopped working

Peacekeeper wrote:

But do you have IE installed?


Hi Peacekeeper,

The error message popped up after clicking to allow a program that changed access to the Internet.

Here is a picture of the error box. I bug reported it.

2011-11-27 - McAfee ServiceHost Crashed.JPG

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date:  2011-11-27
Time:  12:25:23 AM
User:  N/A
Computer: LIVINGROOM
Description:
Faulting application McSvHost.exe, version 2.0.230.0, faulting module HWAPI.dll, version 12.0.129.0, fault address 0x000192ed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date:  2011-11-27
Time:  12:28:15 AM
User:  N/A
Computer: LIVINGROOM
Description:
Fault bucket 1981948123.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:

Re: McAfee Service Host has stopped working

The error recurred, here's some images:

error1.bmp

error2.bmp