Hi Cyn,
This issue requires some more assistance through McAfee Customer Service in order to diagnose the issue further. Please click on Useful links at the top of this page and click on Customer Service and get connected to our chat technicians, so that they diagnose the issue and help you to resolve your issue.
Community Help Hub
-
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
- Find Forum FAQs
- Learn How to Earn Badges
- Ask for Help
Join the Community
-
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:
- Get helpful solutions from McAfee experts.
- Stay connected to product conversations that matter to you.
- Participate in product groups led by McAfee employees.
Corporate Headquarters
2821 Mission College Blvd.
Santa Clara, CA 95054 USA